Standard Service Packages

NES Communications provides several standard service professional package that can help you in many aspect of your ICT infrastructure operation and development, from business and technical consultancy, network design, network or cost optimization, maintenance and otherс. Our professional are able to provide the best in class services in accordance with PMP (and particularity PM&Siemens) and ITIL. 

Consultancy Services

Bringing innovative capabilities, awareness of new market potentials, speed and flexibility, NES Communications consultancy services offers unparalleled independent advice from Consultants operating within an environment which is fully up to date with the latest trends and innovations.

We work closely with you to understand the challenges you're facing and the real communications needs of your business.

Whether you wish to reduce costs or seek guidance in the development of a communications strategy, our multi-disciplinary team can assist in any aspect of communications, spanning voice, data, image and convergent technology solutions.

Technical Consultancy

Focusing on people, processes, finance and equipment, our technical consultancy services will identify ways to fine-tune your communications infrastructure to help reduce costs and deliver improved services to the end user.

Business Consultancy

Focused on aligning strategic business needs with technical strategy, we will work with you to identify the right communication solution that supports your business plan and is adaptive to ever changing needs.

• Audit / Review
• Strategic Analysis / Tariff Studies
• Feasibility Studies / Cost Benefit Analysis
• Strategic Planning Communications Software
• Network Scope & Design Regulatory Compliance
• Network Security / Network Management
• Project Management

IT Service Management Suite

IT Service Management Suite comprises several service element in line with PMP project management and ITIL:

Business Needs Assessment

• The objective of the business needs assessment is to examine the requirements that the services of the IT organization have to meet and to determine objectives related to several perspectives. Seven perspectives will be evaluated: Planning, Customer, Employee, Supplier, Financials, Communication and Security

IT Service Management Quick Check

• The objective of IT Service Management Quick Check is to briefly check the current state of IT service management processes against best practices (ITIL). The Quick Check is not an assessment with the determination of a maturity level, but a comparison of the processes amongst each other to identify areas with the highest optimization potential.

ITIL Assessment

• The objective of the ITIL Assessment is to check the current IT service structure and organization against the best practice framework ITIL and to determine the process maturity level. This includes goals, services, processes, interfaces, roles, responsibilities and quality assurance

Voice Operations Cost Analysis

• The objective of the Voice Operations Cost Analysis is to objectively analyze the current operations costs for your entire voice infrastructure and to assess them against the benchmark. Based on the result options to reduce the operations costs will be discussed

IT Strategy Workshop

• The objective of the IT Strategy Workshop is to reach an alignment between the business goals and the IT strategy, to derive IT goals and adequate measurements regarding IT services, processes, sourcing, security, applications and infrastructure.

Redesign IT Service Catalogue

• The objective of the Redesign IT Service Catalog is to delineate and to define the IT Services of your IT organization. For this the requirements of the business departments will be analyzed, suitable IT services will be described and optional pricing models will be developed

Make or Buy Decisions

• The objective of Make or Buy Decisions is to investigate different sourcing scenarios for the operation of ICT solutions and to develop a solid basis for deciding whether operations should be run by the in-house IT organization or by a specialized partner.

SLA Development & Definition

• The objective of SLA Development and Definition is to analyze the requirements that Service Level Agreements (SLAs) have to meet with respect to future scenarios and to develop and define an adequate SLA structure including underpinning contracts and operational level agreements.

Due Diligence

• The objective of the Due Diligence is to prepare the takeover of operational responsibility for ICT Solutions. This includes checking of sites, networks, systems, applications, third parties, assets, service processes and optional staff transfer against information exchanged during the bid process.

Redesign IT Service Processes

• The objective of Redesign IT Service Processes is to analyze the requirements that the operation of future scenarios has to meet and to develop or redesign the necessary operational and strategic IT service processes. Recommended basis for the design of IT service processes is the best practice framework ITIL

Drawing up Operational Concept

• The objective of drawing up Operational Concept is to provide the essential information for the operation of ICT solutions (e.g. on the basis of OpenScape Voice) in a succinct form. The Operational Concept is the leading operational document. On this basis different process definitions, as well as role-specific working instructions and technology-specific operation manuals will be derived.

IT Process Implementation

• The objective of the Process Implementation is to implement and to roll-out pre-designed processes to regular operations within the possibilities of the in-house IT organization and/or the external service partners.

Design Services

Network Design

Information and communications is delivered using a variety of network techniques built around traditional architectures that can involve PBX's, routers, leased lines, and virtual private networks. With the advent of mobility solutions, client server applications, voice applications and the Internet, it is vitally important that the design of the network infrastructure is designed correctly in order to take full advantage of the benefits these solutions bring.

Building on the premise of choice, value and evolution, enabling you to engage the future whilst leveraging the value added by your past investments, network design provides a realistic evaluation of future network developments by outlining solutions for developable and adaptable network structures.

Following on from need analysis and requirements specification, design incorporates the development of procedures, service level agreements, and network documentation to ensure consistent standards in service delivery. For communications servers, network design spans the following:

• Network topology
• Synchronization
• Numbering Plans
• Routing schemes
• Traffic Analysis

Network Optimization

NES Communications applies its skills, experience and resources to provide a range of services focused on optimizing networks and systems to meet your requirements.

In an organization with a truly tuned architecture, processes should be simple, effective and repeatable. The people involved will be informed and empowered. Good financial management will exist with defined performance measures being achieved. Appropriate and fit for purpose equipment and technologies will be evident and well utilized. Finally the information needed to do the job will be freely available and up to date.

Focusing on people, processes, finance, information and equipment, we will identify ways to leverage increased returns from your investment in communications infrastructure and deliver improved services to the desktop.

Scope of activities include, but are not limited to:

• Data and voice networks - evaluation of requirements and design
• Convergence - evaluation of methodologies and benefits
• Call Management Information analysis - examining call profiles and spends to optimize the cost of running the network
• Benchmarking Analysis ( Tariff/Billing/Usage ) - examining costs and usage to identify opportunities for cost reduction