OpenScape Office MX

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The only unified communications and collaboration platform built specifically for small and medium sized business

OpenScape Office MX is an all-in-one, easy to access, secure, reliable platform designed to meet the challenges faced by small to medium-sized businesses. It supports up to 150 users in standalone installations and up to 1000 users in mutli-site environments to help organizations, to get more done each day, improve customer service and save money.

Most complete all-in-one unified communications platform

• includes the industry’s broadest suite of leading-edge SMB UC capabilities

• supports integrated SIP-based voice and conferencing services, voicemail, messaging, multiple mobility options, a multimedia contact center, and our renowned presence capabilities

• social media integration helps to extend reach to partners and helps to stay close to key customers

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OpenScape Office

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The only unified communications and collaboration solution built specifically for small and medium sized business

With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and flexible way.

Get more done

• see all of your emails, calls and faxes in one place along with other vital business information

• see which team members are available and the best way to contact them via presence

• initiate a conference call with a couple of clicks of a mouse

• call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls.

Improve customer service

• call routing ensures the best available person takes each incoming call

• incoming calls are accompanied by relevant client information appears on the computer screen

• one-number reachability limits phone tag

Save money

• built-in, in-house conference calling can reduce external costs by up to 90%

• SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%

• supports a multiple types of mobile workers reducing the need for travel or additional office space

OpenScape Office offers flexible solutions depending on a business' current needs and IT infrastructure:

• OpenScape Office MX

OpenScape Office MX is an all-in-one, unified communications appliance with network connectivity for standalone and multisite environments.

• OpenScape Office LX

OpenScape Office LX is an all-in-one, unified communications solution to run on standard servers for standalone, multisite and virtualized SW environments.

• OpenScape Office HX with HiPath 3000

OpenScape Office HX delivers unified communications via an easy software installation for customers who already have, or are interested in, the HiPath 3000.

• OpenScape Office Contact Center 

A built-in module available on OpenScape Office MX, LX and HX, the OpenScape Office Contact Center provides customer service teams with the tools they need to help solve problems and generate sales. 

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HiPath 3000

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A flexible communications platform for small and medium-sized businesses that scales up to 500 users

HiPath 3000 is a modular communications platform that delivers an industry-leading feature set for small and mid-sized businesses of up to 500 users. And, support for any combination of TDM, analog and IP telephones, PC clients and cordless phones make it ideal for heterogeneous environments.

Key benefits

• Multi-site networking allows businesses with remote sites to operate it as one system

• Lower call charges by using IP telephony between sites or over the Internet

• Access to industry-leading telephony features in TDM or IP environment

In addition to boasting a broad range of platform and connectivity options, HiPath 3000 also offers several modules that significantly enhance the communications capabilities of the solution:

OpenScape Office HX

Built specifically for small-to-medium-sized businesses, OpenScape Office helps organizations work more productively, improve customer service and save money.

Xpressions Compact Integrated Voicemail and Conferencing

Enhancing generic voice messaging of office telephony, Xpressions Compact provides a unified voice mailbox for users’ desk and mobile phones, enables them to receive voicemail messages via email, record calls, and more.

HG1500 Gateway Card for IP Communications and Broadband Connectivity

This module provides IP communications capabilities for the HiPath 3000, allowing companies to deploy VoIP telephony solutions, use SIP trunking, and features integrated VPN capabilities.

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HiPath 4000

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Best in class converged IP system

HiPath 4000 is the leading converged communications platform for medium and large enterprises that provides business process and workflow integration, high availability, strong security, powerful performance and cost-effective communications. HiPath 4000 already has more than 15 million users in more than 80 countries worldwide.

Providing scalability from 300 to 12,000 users on a single system and up to 100,000 users in a network, the modern architecture supports a variety of flexible deployment models and offers standards-based integration and interoperability with business-critical applications and systems. HiPath 4000 supports analogue, digital, IP and SIP based users.

HiPath 4000 SoftGate

The HiPath 4000 SoftGate is a new software telephony application designed for the small branch that offers full HiPath Feature Access (HFA) for IP Endpoints and SIP connectivity for trunking and subscribers based upon a LINUX standard server. This software-based solution, coupled with OpenStage phones, helps customers reduce their energy consumption and CO2 footprint.

Services

Our OpenScale Services are available and supported worldwide, enabling enterprises to maintain business continuity and focus on their core activities.

Major issues for businesses include:

• Improving business agility

• Maximising impact of reduced budgets

• Connecting highly distributed organizations

• Enabling workforce mobility

• Satisfying 'green' mandates

HiPath 4000 addresses these challenges by facilitating:

• Uninterrupted operation, speedier decision making

• Reduced OPEX up to 45%

• More agile and cohesive operation with process and workflow integration

• Better and more cost effective employee collaboration

• Investment protection through integration and interoperability

• Enhanced ‘green’ credentials with software based branch solutions and power efficient endpoints

Since its introduction HiPath 4000 has won a string of awards for its architecture and features, including the Internet Telephony Excellence Award and the Unified Communications Magazine Unified Communications Excellence Award.

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OpenScape Xpressions

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Deploy unified communications quickly and simply

OpenScape Xpressions is a packaged unified communication solution designed for organizations that need a self-contained full-featured solution which can be easily deployed into their existing telephony and IT environment. It includes built-in voice messaging, unified messaging, instant messaging, presence, and audio and web conferencing.

Xpressions addresses the problem of fragmented communications and communications overload. Communication overload distracts employees from the core function of their jobs, slows business execution across work groups, and keeps the cost of business communications high. OpenScape Xpressions eliminates overload by unifying communications and synchronizing people and information for faster action and decision-making. The results are improved effectiveness of your employees, streamlined communications processes and reduced communications costs.

Its integrated audio and web conferencing application helps reduce escalating travel and conferencing costs. In addition, it enables employees to effectively work from home, reducing real estate and energy costs. It also allows you to become more responsive to customers by enabling employees to see which colleagues or experts are available and, with just a few clicks, to initiate spontaneous audio conferencing and web collaboration sessions.

Key benefits

• Open – OpenScape Xpressions integrates with any PBX on the market, and requires no changes to your existing telephony infrastructure. It also works seamlessly with the most popular email and groupware systems and although it has its own internal fax, it can also work with 3rd-party fax servers.

• Complete – Xpressions offers a complete and mature feature-set including user-based presence, voice and web conferencing, instant messaging, unified messaging, and many other features to support employee mobility and productivity.

• Flexible – Businesses can choose the functionality that meets the needs of their business, without having to purchase the entire set of capabilities. Plus Xpressions can be deployed as a robust voice messaging or unified messaging solution that can be combined with OpenScape UC Application's capabilities for a powerful, scalable, enterprise-grade unified communications solution.

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OpenStage Desktop Phones

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OpenStage is range of stylish desktop phones, with models ranging from efficient to executive

Employees will enjoy their ease-of-use and high-definition voice quality, while IT and telecoms managers will benefit from simple integration with your current applications and communications environment. The OpenStage range is available for TDM environments, as well as IP environments, which enables them to be centrally managed as part of your overall IT infrastructure.

OpenStage 80

Key features

• High definition voice featuring the very latest developments in acoustics to ensure delivery of the very best voice quality, either through the handset or the high quality speakerphone;

• State-of-the-art technology including touch sensitive controls and a rich and intuitive menu system;

• Extensive support for SIP voice communication, providing interoperability and delivery of voice and video unified communications;

• Extensive telephony feature-set for TDM or IP environments;

• Open, standards-based approach to business application and process integration via XML;

• Built-in Bluetooth for hands-free operation via standard Bluetooth headsets;

• Easy-to-deploy and maintain from centralized IT management tools.

                      
                                    OpenStage 10                                           OpenStage 15

                                   OpenStage 20                                             OpenStage 30

                                  OpenStage 40                                               OpenStage 60

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OpenScape Mobility

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Access a range of unified communications and collaboration tools with smartphones and other mobile devices

OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization.

Key benefits of OpenScape Mobility include:

• Faster customer responses and collaboration

• Productive use of time when mobile

• Improved access to information

• Cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management

OpenScape MobileConnect

OpenScape MobileConnect works with a wide range of IP-based PBX systems and the wireless LAN (WLAN) to reduce carrier charges and by supporting on-site calling to and from mobile phones and smartphones via the WLAN. It also enhances off-site productivity by providing access to network information and services via the carrier network.

OpenScape UC Mobile Client

OpenScape UC Application includes a Mobile Client enabling mobile users to benefit from presence awareness of key contacts, quick access to conferences, setting their presence status and preferred device, among many other features. The Mobile Client runs on most popular mobile operating systems including those from Blackberry (RIM), Symbian, Nokia, HP, Windows, and Apple.

OpenScape Web Collaboration Mobile Client

Mobile users with iPhone, iPad, iPod Touch or any other smartphone device can easily participate in an OpenScape Web Collaboration web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. For the iPhone, iPad, and iPod Touch, there is a free-to-download native application, while all other smartphones have access via the OpenScape Web Collaboration Mobile Client web browser. Mobile users can view the moderator’s desktop or application, view all participants, IM chat and video chat.

HiPath Cordless

Offering both DECT and WLAN-supported cordless options, these solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They’re free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile carrier charges.

Enterasys (HiPath) Wireless

Get more done in a world without wires. Enterasys (HiPath) Wireless makes it easy and cost-effective to provide fast, reliable and secure wireless connectivity for voice and business processes.

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WLAN and Cordless Phones

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Enjoy the freedom of handset mobility

These phone solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They're free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile charges.

                    OptiPoint WL2 prof      Gigaset S4 prof           Gigaset SL 3 prof     Gigaset M2 prof

All of the Gigaset professional and optiPoint WL2 professional phones combine cutting edge style, ease of use and long talk times and they work seamlessly with our HiPath and OpenScape communications platforms. Where they differ is in the supporting technology. The Gigaset professional series uses Digital Enhanced Cordless Telecommunication (DECT) technology, while the optiPoint WL2 professional requires an existing wireless LAN, adding additional value to existing data network infrastructure.

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OpenScape Contact Center Agile

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Access cutting edge multi-channel functionality with our software-based solution targeted at contact centers with up to 100 active agents

In order to meet the high demand of customers, you need the contact management capabilities that a contact center system provides but may have budget pressures and limited skilled resources to implement and operate the system.

Providing superior customer service is a key competitive differentiator. The challenge is to implement a contact center system that is fully featured, yet simple to implement and operate. We can help you meet your customer service needs with OpenScape Contact Center Agile, our cost-effective and easy to implement multi-channel contact center solution.

OpenScape Contact Center Agile is an all-in-one software application targeted at small to mid-sized contact centers that delivers:

• Intelligent group-based routing for voice, email and callback;
• Up to 100 active agents (including remote and distributed);
• Highly visual, easy-to-use Manager Desktop requiring minimal training;
• Powerful Agent Desktop for improved productivity;
• Innovative presence and collaboration tools to help agents achieve first contact resolution;
• Integrated IVR for easy, end-to-end call flow design and execution;
• Out-of-the-box software-only solution that fits easily within your IT infrastructure;
• Integration with Microsoft® CRM as standard;
• Seamless upgrade to OpenScape Contact Center Enterprise for investment protection.

OpenScape Contact Center Agile is fast, easy and cost-effective to set up with streamlined implementation and flexible deployment options (supporting traditional TDM, pure IP or hybrid). Deliver a superior customer experience through intelligent group-based routing, intuitive agent and management tools, and comprehensive reporting.

Key features and benefits

• Maximum first-contact resolution
• Improved agent and manager productivity
• Gains in customer satisfaction and retention
• Investment protection

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Enterasys Edge Switches

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Enterasys A-Series

Fast Ethernet Stackable L2 Switch 

Designed for customers seeking industry-leading performance, rock-solid reliability, and embedded voice/video/data priority, the Enterasys A-Series delivers line-rate switching along with advanced priority features. The Enterasys A2 is a high-performance Fast Ethernet edge switch that provides scalable, wire-rate performance in support of the bandwidth-intensive and delay-sensitive requirements of today’s demanding applications. With support for 8,000 MAC addresses, the A2 is an excellent choice for environments that require complete multilayer switching capabilities and support for high density (10/100Base-T, 100Base-FX) Ethernet ports. The A2 is well suited for 100Mb networks that may also require Gigabit Ethernet uplink connections. In addition to its complete multilayer switching capabilities, the A2 also provides multilayer packet classification and priority queuing for differentiated services. Along with a switch capacity of 17.6Gbps, the A2 provides up to 48 10/100Base-T or 24 100Base-FX Ethernet ports as well as 2 10/100/1000 Ethernet ports, which can be used as uplink or stacking connections.As many as 8 A2s can be interconnected in a single stack to create a virtual switch that provides 140.8Gbps of capacity and up to 384 10/100Base-T or 192 100Base-FX Ethernet ports as well as 32 10/100/1000 Ethernet ports for uplink or stacking connections.

The A-Series product line provides high port density in a 1u footprint and is environmentally friendly by design. By maximizing port density within a given amount of rack space, the A2 minimizes its cooling requirements. The A2’s overall electrical requirement is further reduced by a low current draw and an extreme tolerance for high environmental temperatures. A highly scalable architecture and a lifetime warranty ensure that an A2 network investment will sustain a secure, feature rich and cost-effective network well into the future. 

Enterasys B-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch 

The Enterasys B5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 184 Gbps, the B5 provides up to 48 10/100/1000 Ethernet ports as well as two 10 GE ports. Leveraging the B5’s stacking capability, as many as 8 B5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 1.47 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All B-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network. 

Enterasys B5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE to support power-hungry devices such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices.

Enterasys C-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch with IPv6 routing  

The Enterasys C5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options, dynamic IPv4 and IPv6 routing and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 264 Gbps, the C5 provides up to 48 10/100/1000 Ethernet ports as well as two SFP+ ports, with the ability to support both 1GE and 10GE uplinks on the same port. Leveraging the C5’s stacking capability, as many as 8 C5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 2.11 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All C-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network.  

Enterasys C5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:  

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE support, with the ability to deliver 30 watts per port in a 48 port switch for power-hungry devices, such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices

Enterasys D-Series

Gigabit Ethernet Workgroup L2 Switch with Optional Policy Support 

The Enterasys D2 is a high-performance Gigabit Ethernet workgroup switch with a high tolerance for environmental temperatures up to 140°F / 60°C. With fans that only operate at extreme temperatures, the D2’s very quiet design makes it an ideal solution for classrooms and conference rooms, as well as warm locations with limited ventilation. By providing LEDs on the front, back, and top of the switch, the D2 offers very flexible mounting options (rack, wall, desktop, or under-tabletop), including an integral Kensington lock and an optional lock box for secure mounting.

Along with a switch capacity of 24 Gbps, the D2 provides 12 fixed 10/100/1000Base-T Ethernet ports; two of these ports are combo ports and can be accessed via either 10/100/1000Base-T or 1Gbps Small Form Factor Pluggable (SFP) connectors. In order to provide a reliable, high-availability network, both the standard and Power over Ethernet (PoE) D2 models support redundant, external power bricks as well as Link Aggregation Groups (LAGs) for scalable, redundant uplinks.

In conjunction with its non-blocking architecture, the D2’s robust Quality of Service (QoS) features enable strong support for converged multimedia networks, including Voice over IP, video, as well as all types of data-intensive applications. The D2’s highly customizable Layer 2/3/4 packet classification capabilities together with its intelligent queuing mechanisms ensure that mission-critical applications receive prioritized access to network resources.

In order to sustain a secure, feature rich and cost-effective network well into the future, the D2 comes with a lifetime warranty.

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Enterasys Network Access Control

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Secure, Policy-based NAC

Enterasys Network Access Control (NAC) is a complete standards-based, multi-vendor interoperable pre-connect and post-connect Network Access Control solution. Using Enterasys NAC Inline Controller and/or NAC Out-of-Band Gateway appliances with Enterasys NMS NAC Manager configuration and reporting software, IT administrators can deploy a leading-edge NAC solution to ensure only the right users have access to the right information from the right place at the right time.

Existing investments are protected since no new switching hardware needs to be deployed, and no agent needs to be installed on all of your computers. The Enterasys NAC solution performs multi-user, multi-method authentication, vulnerability assessment and assisted remediation. You have the flexibility of choosing whether or not to restrict access for guests/contractors to public Internet services only—and how to handle authenticated internal users/devices that do not pass the security posture assessment.

The Enterasys NAC advantage is business-oriented granular visibility and control over individual users and applications. Enterasys NAC policies permit, deny, prioritize, rate-limit, tag, re-direct and audit network traffic based on user identity, time and location, device type and other environmental variables. Enterasys NAC supports RFC 3580 port and VLAN-based quarantine for Enterasys and third-party switches, plus more powerful Secure Networks™ isolation policies (which prevent compromised endpoints from launching attacks while in the quarantine state) on Enterasys switches.

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Enterasys Wireless

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Seamless performance for any device/application with the industry’s best TCO

The explosion of user mobility demands is presenting significant challenges to today’s enterprises. Employees expect to work and communicate with equal effectiveness whether they are at their desks, in meetings, on the factory floor, or on the go.

Enterasys (also known as HiPath) Wireless solutions provide high performance multimedia capabilities to address user needs to support today’s newest devices and the most demanding applications, all in highly mobile environments. They also offer the best TCO in the industry, featuring the comprehensive Enterasys lifetime warranty, unified wired/wireless management and the resiliency/reliability and security required by ANY enterprise.

Enterasys Wireless solutions include a wide variety of access points, controllers, management and advanced services including live heat maps and advanced intrusion prevention. With a history of industry innovation including

• one of the first complete 802.11n solutions to offer full 3X3 MIMO operation under current 802.3af PoE (Power over Ethernet) infrastructures,
• 2+ years of integrated wired/wireless management and simultaneous support for centralized and distributed wireless topologies,

Enterasys Wireless continues to be a top choice for enterprises needing to take control of their wireless infrastructure.

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SLifecycle Services

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Implementation, Maintenance, Monitoring, Fixes, Spare Parts, Moves  Adds  Changes (MAC), Training

Product Description

NES Lifecycle Services provide the implementation and maintenance services for Siemens Enterprise Communications voice & UC, network infrastructure and security technologies.

NES supports entire portfolio of Siemens Enterprise Communications that include the fallowing known brand names (HiCom, HiPath, OpenStage, OpenScape, Enterasys) as well as other 3^rd Party complementary products.

Lifecycle Services include configuration, hardware and software installation and commissioning, and ongoing maintenance support such as on-site and remote monitoring, diagnostics, and repair.

Value Proposition

NES Communications Lifecycle Services proactively maintains an "always on" network and real-time communications infrastructure, which keeps your systems running flawlessly, and allows ICT managers to deliver higher customer satisfaction to their end users.

Do you want to

• Be able to have more control over your operations and have a single support structure?

• Streamline operational controls and reduce cycle times?

• Have stable processes that allow for predictable and reliable outcomes?

• Have stable service levels?

• Reduce risk in running your communications infrastructure?

• Provide high customer satisfaction to your end users?

• Fulfill communications requests promptly and with quality?

• Keep your communications systems running at their peak?

Why to buy?

• As technology matures, the need for quality service becomes more important
• Communications is critical for your business, therefore you need a reliable, superior service provider
• We provide a single point of contact for your ongoing support needs
• We provide services for mixed communications implementations

SProfessional Services

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Consulting, design, project management, systems integration and customization services

Product Description

NES Professional Services are consulting and advisory services that help you assess different technology strategies and align them with your business and process strategies. Services include application design, development and integration services, and deployment services to support the implementation, management and rollout of applications and ICT solutions.

Value Proposition

NES Professional Services provides expertise in design, deployment and integration of cutting the edge UC solutions that help improve the efficiency and effectiveness of business processes, leading to improved productivity and increased profits.

Do you want to?

• Integrate your network infrastructure with business applications, systems and processes?
• Integrate voice, data, and web, and develop routing strategies?
• Implement contact center enabling technologies - voice, VoIP, data, IVR, workforce management, desktop integration, mobile applications?
• Architect an end-to-end system and tie front and back office together?
• Coordinate the arrival of a call with the presentation of the appropriate business application at the user's desktop?
• Get expert help with enterprise-based routing and reporting strategies?
• Communications enabled business process CEBP enable your business applications?
• Assess your network to support business critical applications such as VoIP, e-business, and security?

Why to buy?

• The overall enterprise market is mainly driven by applications and communication solutions, and the trend to comprehensive, customer specific solutions with new functionalities leads to a strong increase in professional services.
• The more complex and important an issue is for the customer, the more critical are the services capabilities to address the issue
• As you view more and more products as commodities, services are often the only differentiating factor in comparing competitive offerings.