OpenScape Voice

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Comprehensive voice and unified communications

OpenScape Voice is a carrier-grade, native SIP-based soft-switch, providing comprehensive voice features anywhere the IP network goes. It is the only voice application on the market today that is fully integrated with a complete unified communications solution. OpenScape Voice is based on OpenScape UC Sever and includes all the features provided by UC Server.

OpenScape Voice is scalable from 300 to 100,000 users on a single system, and a virtually unlimited number of users in a network. It can support up to 3,000 branches and 6,000 business groups, and includes multi-tenant capabilities, so is ideal for a large-scale enterprise networks and service providers. OpenScape Voice has carrier-grade reliability and resiliency and uses open standards throughout the design and common IT tools for management. It includes standard IT virtualization and management options.

Key benefits and functionality

OpenScape Voice serves as the foundation for business communications supporting multimedia UC and communications-enabled business process through a unique blend of:

• Rich features: delivers a comprehensive feature set for data center deployment for rich end-to-end communications;

• Open standards: native standards-based interoperability with existing ICT infrastructure;

• Scalability: supports from 300 to 100,000 users, with functionality ranging from just voice to full unified communications;

• Resiliency: unrivalled reliability, resiliency, and recovery for business continuity;

• Manageability: advanced administration capabilities to simplify system management and reduce cost of ownership;

• Extensibility: advanced application integration;

• Open service delivery: highly flexible deployment models;

• Proven cost savings: reduce voice communication TCO up to 25% and voice traffic cost by IP-LCR up to 50%.

Product documentation

OpenScape UC Server 2010

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Bring unified communications and collaboration functionality to your organization with our enterprise platform and application suites

OpenScape UC Server 2010 is a revolution in communication design. It removes the artificial legacy barriers between traditionally separate voice, video and unified communications systems to support a comprehensive suite of unified communications and collaboration applications. These include enterprise-grade voice with carrier-grade scalability and reliability, IP least-cost routing, video conferencing, role-based UC applications and comprehensive mobility and contact center solutions. OpenScape UC Server 2010 won the prestigious award Best of VoiceCon at VoiceCon 2010.

The recent launch of OpenScape UC Suite 2011 extends the application choice even further, with updated versions of OpenScape UC Application, OpenScape Video, OpenScape Mobility, along with brand new applications OpenScape Web Collaboration and OpenScape PhoneApps. All these solutions are fast, easy, affordable, and open, while still being enterprise-grade: comprehensive, secure, scalable, and reliable.

Complete UC platform

OpenScape UC Server is an open and flexible software-based unified communications platform deployed on commercially available hardware. We use a completely open architecture, which allows you to integrate your current systems, networks and infrastructure as part of the UC solution. Because OpenScape UC Server is an open software application, you are not tied to the inflexible structures and monolithic, purpose-built platforms of traditional voice systems.

Key features

With OpenScape UC Server 2010, we have strengthened the solution with a number of additional features including:

• Application virtualization: virtual appliances with pre-built application packages designed to simplify and speed installation and configuration;

• Flexible deployment architecture: wide range of architectural and deployment options for voice and UC networks. These include OpenScape Branch, optimized for small remote offices, as well as a new Hosted Edition;

• Acquisition & licensing: The design of the OpenScape UC Server software enables easy growth and expansion in line with the growth of your business when appropriate.Subscription-based licensing provides a 'pay-as-you-grow' approach that lets companies add functionality and users as needed.

Product documentation

OpenScape UC Application Enterprise

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Access modular unified communications and collaboration functionality to match the diverse needs of your users

• Essential is designed for individuals who need to stay connected and have access to all messages while away from the office and from any media.
• Professional is for individuals who are mobile and must to be responsive. These users need to have control over all their communications and be able to have access to the right people quickly in order to achieve first contact resolution.
• Team is for mobile and collaborative individuals who need to be accessible at all times. These users typically work in a distributed organization, in multiple time-zones and within multiple teams. Timeliness and speed is a critical factor in their communications. This offering is also ideal for administrators as they often are the ones to facilitate team productivity of executives and other groups, and timely output is also critical.

Key capabilities include:

• Presence lets users view the availability and status of their contacts, enabling them to choose the best method and time to communicate effectively on the first attempt.
• Multimedia collaboration enables users to initiate planned or spontaneous collaboration sessions, including voice, web, or video conferencing. By using presence information, employees can instantly see whether a colleague is available, allowing spontaneous conference sessions and a fast and convenient way to collaborate in real-time. This also reduces unnecessary spending on business travel and third-party conferencing.
• Mobility features help highly-mobile employees stay connected and productive at the least possible cost. One Number Service and Device Handover, for example, allows users to be reached on the lowest cost network, anywhere, anytime, and on the device of their choice. The OpenScape Mobile Client provides additional convenience to mobile workers who wish to use their mobile device to access and manage OpenScape Enterprise while away from their PC.
• Communications Embedded Business Processes (CEBP): OpenScape UC Application Enterprise can also be integrated into business applications. This increases organizational efficiency and employee productivity, by making communications accessible from within the application. It displays presence information for key subject matter experts within the context of the workflow, allowing users to see which colleagues are available to support an immediate business task and eliminating the need to search directories or toggle between applications. In this way, connecting with the right people at the right time is only a click away, saving time and enabling you to execute business more quickly and efficiently.  

OpenScape Contact Center Enterprise

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Provide multi-channel customer care, improve first-contact resolution, and increase customer satisfaction

Your customers demand first class service and personalized support irrespective of the channel they choose to use. The first line delivery of this service lies with your agents, their knowledge and their skills. In order to keep costs in check, all organizations need to utilize contact center resources effectively across all customer interaction channels.

OpenScape Contact Center Enterprise is a multi-channel contact center software solution that meets the challenge of providing a superior customer experience, while optimizing resources. Designed to increase first-contact resolution, OpenScape Contact Center Enterprise can lower call abandon rates, improve service levels, reduce agent turnover and increase customer satisfaction.

As a multi-channel system for routing, tracking and handling customer phone, email, and web chat transactions, OpenScape Contact Center Enterprise provides intelligent skills-based routing, ensuring that all customer contacts are directed to the most qualified person to handle the call. OpenScape Contact Center Enterprise also comes with an integrated IVR that allows you to easily design call flows that achieve superior results.

Simplified management, administration

Contact center operations are simplified with a single, unified client for administration, management, historical and real-time reporting. The easy-to-use, unified multi-channel agent desktop empowers your agents with the tools to delight customers while maximizing efficiency and effectiveness, regardless of the media type.

OpenScape Contact Center Enterprise can power a virtual contact center by being centrally located in a data center (supporting agents located anywhere), or by networking multiple servers together and managed as one virtual contact center. This allows you to scale as your needs evolve with support for up to 7,500 agents.

With OpenScape Contact Center Enterprise you can:

• Seamlessly grow and expand your contact center by adding agents or media whenever required, or by networking various contact center sites, branches and/or remote agents;

• Evolve to IP without forklift investments with a single solution supporting traditional, converged or pure-IP telephony;

• Increase first contact resolution with presence and collaboration tools that enable agents to collaborate with enterprise-wide users to resolve customer issues in real-time;

• Improve productivity with intuitive, fully integrated multi-channel client desktops;

• Increase efficiency by implementing transaction-based IVR complemented by unified queuing and reporting for voice, e-mail, web collaboration and callbacks;

• Streamline contact center management with a visual and easily customizable management console;

• Treat each customer contact according to their value through differentiated routing based on available customer data;

• Align contact center activities with business workflows by integrating with existing applications via standard interfaces.

Product documentation

OpenScape Branch

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Enjoy resilient connectivity at your remote offices with our intelligent branch solutions

Your remote offices and branches need to have access to communications at all time. To this end we have developed a range of software-based solutions for both service providers and cost-conscious enterprises with multiple branch offices.

• SIP Proxy

• Survivability features (local call control)

• SBC (Session Border Controller)

• Firewalls

• Media server

One of the many advantages of OpenScape Branch is that it provides SIP trunking directly from the branch. This removes the need to transport all voice traffic destined for the PSTN back to the data center and provides network redundancy.

Another major advantage is the built-in Media Server, which dramatically reduces the bandwidth requirements to the branch, saving networking costs every month, and providing local tones, announcements and conferencing facilities even in the event of WAN failure.

We have developed OpenScape Branch systems for up to 50, 250, 1,000 or 6,000 users and provide the ability to cluster them for scalability and local redundancy. There are two main configurations of OpenScape Branch available, either in-network (for use in your own trusted IP network) or out-of-network (for use over an open IP connection, for example in cloud, service provider, franchises and for the Internet and non-trusted WAN networks).

Key functionality

• Local survivability features (local call-control)
• Includes SIP firewalls
• Call admission control (ensures adequate bandwidth for high-quality voice)
• Includes media server for local tones, announcements and conferencing, to save WAN bandwidth
• Provides local backup for WAN failure
• Switches back to primary proxy to allow for continued survivability
• Provides secure SIP trunks directly from the Branch, which is essential for Large Branches (with dozens to thousands of users)
• Handles unified communications (UC), voice and video
• Includes optional redundancy
• Supports external Gateways to PSTN, if required

Product documentation

OpenScape UC Application Personal Edition

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An easy, low-cost unified communications and collaboration client for the office-based worker

The OpenScape UC Application Personal edition is an entry-level unified communications and collaboration soft client designed for individuals who are mainly office-based, but sometimes work from home or are occasionally mobile. At all locations, it gives them easy access to incoming and outgoing voice communications and an efficient, quick way of communicating with contacts.

OpenScape UC Application Personal does not require a server, making it simple and cost-effective to deploy. Features include soft phone functionality and basic call management and screening capabilities, intuitive click-to-call to groupware and directory access, click-to-conference, call journal, ad-hoc audio conferencing up to 8 parties and 2-way video conferencing.

Product documentation

OpenScape Mobility

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Access a range of unified communications and collaboration tools with smartphones and other mobile devices

OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization.

Key benefits of OpenScape Mobility include:

• Faster customer responses and collaboration

• Productive use of time when mobile

• Improved access to information

• Cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management

OpenScape MobileConnect

OpenScape MobileConnect works with a wide range of IP-based PBX systems and the wireless LAN (WLAN) to reduce carrier charges and by supporting on-site calling to and from mobile phones and smartphones via the WLAN. It also enhances off-site productivity by providing access to network information and services via the carrier network.

OpenScape UC Mobile Client

OpenScape UC Application includes a Mobile Client enabling mobile users to benefit from presence awareness of key contacts, quick access to conferences, setting their presence status and preferred device, among many other features. The Mobile Client runs on most popular mobile operating systems including those from Blackberry (RIM), Symbian, Nokia, HP, Windows, and Apple.

OpenScape Web Collaboration Mobile Client

Mobile users with iPhone, iPad, iPod Touch or any other smartphone device can easily participate in an OpenScape Web Collaboration web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. For the iPhone, iPad, and iPod Touch, there is a free-to-download native application, while all other smartphones have access via the OpenScape Web Collaboration Mobile Client web browser. Mobile users can view the moderator’s desktop or application, view all participants, IM chat and video chat.

HiPath Cordless

Offering both DECT and WLAN-supported cordless options, these solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They’re free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile carrier charges.

Enterasys (HiPath) Wireless

Get more done in a world without wires. Enterasys (HiPath) Wireless makes it easy and cost-effective to provide fast, reliable and secure wireless connectivity for voice and business processes.

Product documentation

Enterasys Wireless

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Seamless performance for any device/application with the industry’s best TCO

The explosion of user mobility demands is presenting significant challenges to today’s enterprises. Employees expect to work and communicate with equal effectiveness whether they are at their desks, in meetings, on the factory floor, or on the go.

Enterasys (also known as HiPath) Wireless solutions provide high performance multimedia capabilities to address user needs to support today’s newest devices and the most demanding applications, all in highly mobile environments. They also offer the best TCO in the industry, featuring the comprehensive Enterasys lifetime warranty, unified wired/wireless management and the resiliency/reliability and security required by ANY enterprise.

Enterasys Wireless solutions include a wide variety of access points, controllers, management and advanced services including live heat maps and advanced intrusion prevention. With a history of industry innovation including

• one of the first complete 802.11n solutions to offer full 3X3 MIMO operation under current 802.3af PoE (Power over Ethernet) infrastructures,
• 2+ years of integrated wired/wireless management and simultaneous support for centralized and distributed wireless topologies,

Enterasys Wireless continues to be a top choice for enterprises needing to take control of their wireless infrastructure.

Product documentation

Enterasys Security Information & Event Manager

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Secure, Policy-based NAC

Compliance through Security Information and Event Management, Log Management, and Network Behavioral Analysis

The Enterasys Security Information and Event Manager (SIEM) product (also known as DSCC) combines best-in-class detection methodologies with behavioral analysis and information from third party vulnerability assessment tools to provide the industry’s most intelligent security management solution. Enterasys SIEM delivers actionable information to effectively manage the security posture for organizations of all sizes.

The challenge created by most threat detection systems is the volume of information they generate — making it difficult to determine which vulnerabilities require an immediate, high priority response. The Enterasys SIEM solution addresses this challenge and provides powerful tools that enable the security operations team to proactively manage complex IT security infrastructures.

Enterasys Security Information and Event Manager:

• Goes beyond traditional security information and event managers and network behavioral analysis products to deliver threat management, log management, compliance reporting, and increased operational efficiency

• Collects and combines network activity data, security events, logs, vulnerability data, and external threat data into a powerful management dashboard that intelligently correlates, normalizes, and prioritizes—greatly improving remediation and response times, and greatly enhancing the effectiveness of IT staff

• Baselines normal network behavior by collecting, analyzing, and aggregating network flows from a broad range of networking and security appliances including JFlow, NetFlow, and SFlow records. It then discerns network traffic patterns that deviate from this norm, flagging potential attacks or vulnerabilities—anomalous behavior is captured and reported for correlation and remediation

• Tracks extensive logging and trend information, and generates a broad range of reports for network security, network optimization, and regulatory compliance purposes; report templates are provided for COBIT, GLB, HIPAA, PCI, and Sarbanes Oxley

The Enterasys SIEM solution portfolio is appliance based for quick and easy setup. Available hardware components include:

• SIEM Appliance

• Event Processor

• Flow Anomaly Processor

• Behavioral Flow Sensors

Product documentation

Enterasys Network Access Control

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Secure, Policy-based NAC

Enterasys Network Access Control (NAC) is a complete standards-based, multi-vendor interoperable pre-connect and post-connect Network Access Control solution. Using Enterasys NAC Inline Controller and/or NAC Out-of-Band Gateway appliances with Enterasys NMS NAC Manager configuration and reporting software, IT administrators can deploy a leading-edge NAC solution to ensure only the right users have access to the right information from the right place at the right time.

Existing investments are protected since no new switching hardware needs to be deployed, and no agent needs to be installed on all of your computers. The Enterasys NAC solution performs multi-user, multi-method authentication, vulnerability assessment and assisted remediation. You have the flexibility of choosing whether or not to restrict access for guests/contractors to public Internet services only—and how to handle authenticated internal users/devices that do not pass the security posture assessment.

The Enterasys NAC advantage is business-oriented granular visibility and control over individual users and applications. Enterasys NAC policies permit, deny, prioritize, rate-limit, tag, re-direct and audit network traffic based on user identity, time and location, device type and other environmental variables. Enterasys NAC supports RFC 3580 port and VLAN-based quarantine for Enterasys and third-party switches, plus more powerful Secure Networks™ isolation policies (which prevent compromised endpoints from launching attacks while in the quarantine state) on Enterasys switches.

Product documentation

Enterasys Intrusion Prevention System

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Post-Connect threat analysis, prevention and containment

Enterasys Intrusion Prevention System (IPS) (also known as Dragon® IPS) ensures the confidentiality, integrity, and availability of business critical resources with industry-leading Intrusion Prevention capabilities, including:

• Threat containment that leverages existing network investments

• In-line Intrusion Prevention to provide advanced security in a specific location

• Patented Distributed Intrusion Prevention to automate response to threats in real-time

• Out-of-band Intrusion Detection that simultaneously utilizes multiple response technologies

• Forensics tools for session reconstruction to simplify threat mitigation and resolution

Enterasys IPS is unique in its ability to gather evidence of an attacker’s activity, remove the attacker’s access to the network, and reconfigure the network to resist the attacker’s penetration technique. Enterasys IPS stops attacks at the source of the threat and can proactively protect against future threats and vulnerabilities. Enterasys IPS offers an extensive range of detection capabilities, host-based and network-based deployment options, a portfolio of IPS appliances, and seamless integration with the Enterasys Secure Networks™ architecture. Enterasys IPS utilizes a state-of-the-art high-performance, multi-threaded architecture with virtual sensor technology that scales to protect even the largest enterprise networks.

Enterasys IPS is a core component of the Enterasys Secure Networks architecture. When deployed in combination with Enterasys Security Information & Event Manager (SIEM) and Enterasys NMS Automated Security Manager, it facilitates the automatic identification, location, isolation and remediation of security threats. Enterasys IPS integrates seamlessly with Enterasys Network Access Control (NAC) for post-connect monitoring of behavior once network access has been granted.

Product documentation

Enterasys Edge Switches

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Enterasys A-Series

Fast Ethernet Stackable L2 Switch 

Designed for customers seeking industry-leading performance, rock-solid reliability, and embedded voice/video/data priority, the Enterasys A-Series delivers line-rate switching along with advanced priority features. The Enterasys A2 is a high-performance Fast Ethernet edge switch that provides scalable, wire-rate performance in support of the bandwidth-intensive and delay-sensitive requirements of today’s demanding applications. With support for 8,000 MAC addresses, the A2 is an excellent choice for environments that require complete multilayer switching capabilities and support for high density (10/100Base-T, 100Base-FX) Ethernet ports. The A2 is well suited for 100Mb networks that may also require Gigabit Ethernet uplink connections. In addition to its complete multilayer switching capabilities, the A2 also provides multilayer packet classification and priority queuing for differentiated services. Along with a switch capacity of 17.6Gbps, the A2 provides up to 48 10/100Base-T or 24 100Base-FX Ethernet ports as well as 2 10/100/1000 Ethernet ports, which can be used as uplink or stacking connections.As many as 8 A2s can be interconnected in a single stack to create a virtual switch that provides 140.8Gbps of capacity and up to 384 10/100Base-T or 192 100Base-FX Ethernet ports as well as 32 10/100/1000 Ethernet ports for uplink or stacking connections.

The A-Series product line provides high port density in a 1u footprint and is environmentally friendly by design. By maximizing port density within a given amount of rack space, the A2 minimizes its cooling requirements. The A2’s overall electrical requirement is further reduced by a low current draw and an extreme tolerance for high environmental temperatures. A highly scalable architecture and a lifetime warranty ensure that an A2 network investment will sustain a secure, feature rich and cost-effective network well into the future. 

Enterasys B-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch 

The Enterasys B5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 184 Gbps, the B5 provides up to 48 10/100/1000 Ethernet ports as well as two 10 GE ports. Leveraging the B5’s stacking capability, as many as 8 B5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 1.47 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All B-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network. 

Enterasys B5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE to support power-hungry devices such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices.

Enterasys C-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch with IPv6 routing  

The Enterasys C5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options, dynamic IPv4 and IPv6 routing and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 264 Gbps, the C5 provides up to 48 10/100/1000 Ethernet ports as well as two SFP+ ports, with the ability to support both 1GE and 10GE uplinks on the same port. Leveraging the C5’s stacking capability, as many as 8 C5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 2.11 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All C-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network.  

Enterasys C5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:  

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE support, with the ability to deliver 30 watts per port in a 48 port switch for power-hungry devices, such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices

Enterasys D-Series

Gigabit Ethernet Workgroup L2 Switch with Optional Policy Support 

The Enterasys D2 is a high-performance Gigabit Ethernet workgroup switch with a high tolerance for environmental temperatures up to 140°F / 60°C. With fans that only operate at extreme temperatures, the D2’s very quiet design makes it an ideal solution for classrooms and conference rooms, as well as warm locations with limited ventilation. By providing LEDs on the front, back, and top of the switch, the D2 offers very flexible mounting options (rack, wall, desktop, or under-tabletop), including an integral Kensington lock and an optional lock box for secure mounting.

Along with a switch capacity of 24 Gbps, the D2 provides 12 fixed 10/100/1000Base-T Ethernet ports; two of these ports are combo ports and can be accessed via either 10/100/1000Base-T or 1Gbps Small Form Factor Pluggable (SFP) connectors. In order to provide a reliable, high-availability network, both the standard and Power over Ethernet (PoE) D2 models support redundant, external power bricks as well as Link Aggregation Groups (LAGs) for scalable, redundant uplinks.

In conjunction with its non-blocking architecture, the D2’s robust Quality of Service (QoS) features enable strong support for converged multimedia networks, including Voice over IP, video, as well as all types of data-intensive applications. The D2’s highly customizable Layer 2/3/4 packet classification capabilities together with its intelligent queuing mechanisms ensure that mission-critical applications receive prioritized access to network resources.

In order to sustain a secure, feature rich and cost-effective network well into the future, the D2 comes with a lifetime warranty.

Product documentation

SProfessional Services

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Consulting, design, project management, systems integration and customization services

Product Description

NES Professional Services are consulting and advisory services that help you assess different technology strategies and align them with your business and process strategies. Services include application design, development and integration services, and deployment services to support the implementation, management and rollout of applications and ICT solutions.

Value Proposition

NES Professional Services provides expertise in design, deployment and integration of cutting the edge UC solutions that help improve the efficiency and effectiveness of business processes, leading to improved productivity and increased profits.

Do you want to?

• Integrate your network infrastructure with business applications, systems and processes?
• Integrate voice, data, and web, and develop routing strategies?
• Implement contact center enabling technologies - voice, VoIP, data, IVR, workforce management, desktop integration, mobile applications?
• Architect an end-to-end system and tie front and back office together?
• Coordinate the arrival of a call with the presentation of the appropriate business application at the user's desktop?
• Get expert help with enterprise-based routing and reporting strategies?
• Communications enabled business process CEBP enable your business applications?
• Assess your network to support business critical applications such as VoIP, e-business, and security?

Why to buy?

• The overall enterprise market is mainly driven by applications and communication solutions, and the trend to comprehensive, customer specific solutions with new functionalities leads to a strong increase in professional services.
• The more complex and important an issue is for the customer, the more critical are the services capabilities to address the issue
• As you view more and more products as commodities, services are often the only differentiating factor in comparing competitive offerings.

SManaged Services

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Product Description

Managed Services streamline cost structures and enable solutions, allowing the enterprise to focus on core business issues by ensuring day-to-day management of your ICT infrastructure.

There are common triggers and business drivers that lead companies down the managed services path. 

• From the Economy - Merger or Acquisition - Increased Regulatory Requirements and tough capital markets driving up required rate of return.

• From the Technology side - Application Complexity - New Technology, New Business Initiative - Hardware End of Life

• And, Business Drivers -  Reduction in Staff - Reduction in Budget, Increased Number of Virtual Workers - Change in Management

Technology in a Challenging Business Climate

Managed Services reduce risk, enhance growth and performance by

• Provisioning of communication and application services for voice, data and security as well as for solutions and converged networks on a recurrent basis over time

• Agreed Service Levels for defined responsibility share

• Including the provision of the necessary hardware and software (asset provisioning) with various forms of financing where required

Managed services can be viewed as a portfolio of product support and professional services that are brought together to provide you with capabilities, resources, and processes to ensure the successful mission of your ICT department.

NES Communications offers various levels of managed services depending on what your needs are and how much help you need in managing your ICT infrastructure. Our flexible portfolio allows you to decide the level of responsibility you want NES Communications to provide.

By providing variety of managed service options we help you to decide which segments of your ICT function you will "make or buy".

Managed Services span from selective outtasking of key tasks to comprehensive outsourcing

service offerings

Value Proposition

NES Communications Managed Services are resources and expertise to help manage your voice, data and converged networks, providing increased reliability, availability and security, and improving the efficiency of your in-house ICT staff

Do you want to?

• Streamline operational controls and reduce cycle times?

• Have stable processes that allow for predictable and reliable outcomes?

• Have stable service levels?

• Reduce risk in running your communications infrastructure?

• Optimize your communications costs?

• Maximize human capital (specifically ICT resources)?

• Lower capital expenditures?

• Easily deal with multiple vendors on various interrelated technical issues?

• Keep track of and manage inventory and assets?

• Provide high customer satisfaction to your end users?

• Is your business in transition?

• Manage M&A or partnership which is altering your business processes?

Why to buy?

• Superior, high-performance communications infrastructure

• Customer-centric service level agreements

• Low-cost, high-quality service and faster implementations

• Reduced maintenance and operations costs

• Enhanced security for transactions, operations, applications and networking

• Access to leading-edge technology, best practices, and technical expertise

• Predictable costs for technology

• Effective communications management

SLifecycle Services

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Implementation, Maintenance, Monitoring, Fixes, Spare Parts, Moves  Adds  Changes (MAC), Training

Product Description

NES Lifecycle Services provide the implementation and maintenance services for Siemens Enterprise Communications voice & UC, network infrastructure and security technologies.

NES supports entire portfolio of Siemens Enterprise Communications that include the fallowing known brand names (HiCom, HiPath, OpenStage, OpenScape, Enterasys) as well as other 3^rd Party complementary products.

Lifecycle Services include configuration, hardware and software installation and commissioning, and ongoing maintenance support such as on-site and remote monitoring, diagnostics, and repair.

Value Proposition

NES Communications Lifecycle Services proactively maintains an "always on" network and real-time communications infrastructure, which keeps your systems running flawlessly, and allows ICT managers to deliver higher customer satisfaction to their end users.

Do you want to

• Be able to have more control over your operations and have a single support structure?

• Streamline operational controls and reduce cycle times?

• Have stable processes that allow for predictable and reliable outcomes?

• Have stable service levels?

• Reduce risk in running your communications infrastructure?

• Provide high customer satisfaction to your end users?

• Fulfill communications requests promptly and with quality?

• Keep your communications systems running at their peak?

Why to buy?

• As technology matures, the need for quality service becomes more important
• Communications is critical for your business, therefore you need a reliable, superior service provider
• We provide a single point of contact for your ongoing support needs
• We provide services for mixed communications implementations