OpenScape UC Server 2010

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Bring unified communications and collaboration functionality to your organization with our enterprise platform and application suites

OpenScape UC Server 2010 is a revolution in communication design. It removes the artificial legacy barriers between traditionally separate voice, video and unified communications systems to support a comprehensive suite of unified communications and collaboration applications. These include enterprise-grade voice with carrier-grade scalability and reliability, IP least-cost routing, video conferencing, role-based UC applications and comprehensive mobility and contact center solutions. OpenScape UC Server 2010 won the prestigious award Best of VoiceCon at VoiceCon 2010.

The recent launch of OpenScape UC Suite 2011 extends the application choice even further, with updated versions of OpenScape UC Application, OpenScape Video, OpenScape Mobility, along with brand new applications OpenScape Web Collaboration and OpenScape PhoneApps. All these solutions are fast, easy, affordable, and open, while still being enterprise-grade: comprehensive, secure, scalable, and reliable.

Complete UC platform

OpenScape UC Server is an open and flexible software-based unified communications platform deployed on commercially available hardware. We use a completely open architecture, which allows you to integrate your current systems, networks and infrastructure as part of the UC solution. Because OpenScape UC Server is an open software application, you are not tied to the inflexible structures and monolithic, purpose-built platforms of traditional voice systems.

Key features

With OpenScape UC Server 2010, we have strengthened the solution with a number of additional features including:

• Application virtualization: virtual appliances with pre-built application packages designed to simplify and speed installation and configuration;

• Flexible deployment architecture: wide range of architectural and deployment options for voice and UC networks. These include OpenScape Branch, optimized for small remote offices, as well as a new Hosted Edition;

• Acquisition & licensing: The design of the OpenScape UC Server software enables easy growth and expansion in line with the growth of your business when appropriate.Subscription-based licensing provides a 'pay-as-you-grow' approach that lets companies add functionality and users as needed.

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OpenScape UC Hosted Edition

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OpenScape UC Hosted Edition

Comprehensive Hosted Communications Solutions, Services and Subscription Licensing for Service Providers

Communications Today

Providing Hosted Communications Services today is not just about providing more cost-effective communications, it is about transforming the communications experience for your customers and creating new and innovative value propositions for them and yourself. Many Enterprise customers today are confronted with a complex web of new ideas, conflicting requirements, and technology inherited from a previous generation. Added to that are huge economic pressures:

• To reduce the cost of Communications

• To add UC functionality for key employees

• To support a more mobile workforce

• To provide security against malicious foes

• To be more responsive to their own customers

• To embed communications into their business processes

• And to have it all operational yesterday

That’s why many Enterprise Customers are turning to Hosting Service Providers to provide comprehensive and reliable outsourced UC-based communications that they can buy on a monthly basis, without huge investments in capital and human resources.

Hosting Opportunity

Analysts everywhere have seen these needs and seen the economic, technical and human challenges facing businesses and are forecasting major growth in Communications Hosting in general, and in Hosted Voice and Unified Communications (UC) in particular.

One key competitive factor for Service Providers will be the ability to add their own value, and to differentiate themselves from other carriers. To do that, a system which offers modular functionality, flexible feature packaging and open interfaces to add additional functionality is a must.

OpenScape UC Hosted Edition

OpenScape UC Hosted Edition is the only complete Unified Communications Solution for Service Providers (including Carriers and MSPs). It incorporates:

• OpenScape Voice
• OpenScape Messaging
• OpenScape Unified Communications Application
• OpenScape Contact Center
• OpenScape Deployment Service
• Open access to higher-level applications and for business process integration
• Value-added Support Services options (including transition plans from totally supported to totally independent)

Key Attributes of OpenScape UC Hosted Edition

Comprehensive

• A complete and fully tested suite of communications applications that is proven in networks across the world

• Comprehensive Enterprise Feature Sets

• Supports Businesses and Branches of all sizes, anywhere the IP network goes

Scalable

• Provides communications services to large numbers of businesses simultaneously, from local companies to global enterprises
• OpenScape Voice –up to 100,000 users per system, up to 6,000 businesses or business groups, up to 3,000 branches,
• OpenScape Xpressions –up to 80,000 voicemail boxes or 40,000 UC mailboxes
• OpenScape UC Application –15,000 users per system, and 100,00 users per OpenScape Voice
• OpenScape Contact Center –up to 7,500 Agents per OpenScape Voice system
• Virtually unlimited capacities in a network

Branch Solutions

• Integrated and scalable: 50, 250, 1000 and 6000 user variants

• Provides feature-rich Survivability

• Includes Proxy and SBC

• Includes Media Server to provide Local Tones, Announcements, Conferences

• Local SIP Trunking

• Local Firewall and VPN

• Integrated Management with OpenScape Voice

• Single-box solutio -Integrated Gateway and Analog Adapter for small remove branches

Mature, Proven and Innovative

• Mature and proven in service

• Reliable, resilient and with rapid recovery

• Innovative new network , user and management options in every release

• Core OpenScape Voice system independently Security-Certified

Open for Integration

• Totally Standards-based architecture

• Open for interconnection with other communications systems

• Open for Integration with other Applications and Management Systems

• Published and supported APIs and SDKs available for both developer and customer use

• Pre-Integrated with IBM and Microsoft Business Applications

• Custom integration available with other business automation applications

Services You Can Use

• Extensive OpenScale Service Portfolio to meet your individual needs, and transition your organization and operation over time

• Training, guided projects and independent projects

• Sales partner who needs extensive technical operational involvement

• Operations Partner who needs limited by critical support

• Independent Integration partner who needs only limited backup support

• Optional Professional Services too

Subscription Licenses available from Siemens Enterprise

Our feature-rich subscription licenses available for UC Server applications do not refer specifically to a product but to the capabilities that the subscription license provides. Subscription licenses are not version specific so you don't pay extra for them after an upgrade. Each subscription license from Siemens Enterprise provides right to use, software updates and software assurance.

The granularity of our new subscription license structure makes it easy for you to create exactly the right solution to meet your business needs.

With OpenScape UC Hosted Edition you get a comprehensive set of Voice and UC applications. And, with subscription licenses, you can mix and match capabilities to build the Unified Communications solutions your customers need, earn as you go and pay only for what you and your customers use!

Conclusions

Open Scape UC Hosted Edition is the ideal platform for Service Providers who want to address the burgeoning hosted communication market. Hosted Edition is not only a communications tool; it’s a business transformation tool, giving your company and your customers a sustainable competitive advantage, while also achieving major cost savings and operational benefits. And our Services packages help make that transition easy for you too, with support tailored to your individual business needs.

Subscription licensing offers unbeatable elasticity as you pay only for what you and your customers use. Easily and cost-effectively add new customers, users, locations, teams or branches as you launch new service offerings. Add new features and applications as you need them and have new software automatically included in your user licenses.

Gateways for Large Systems

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Keep your local branches connected at all times with our gateway and intelligent branch solutions

Branches are groups of users, frequently with important interdependent functions, often dedicated to providing the local sales and service interfaces to customers. They are your local presence for customers and clearly need communications which are just as good as in headquarters, perhaps better.

Moreover they must still operate if they become disconnected from HQ (for example because of WAN failures). They cannot close their doors to their customers and therefore they need at least basic call-control functions, preferably more sophisticated functions normally provided by the HQ operations. They also need connections via a gateway to the PSTN (or equivalent) to enable outside communications.

In addition your branches may also have requirements for older analog devices, such as fax machines, elevator phones and door-phones. And on the network side they must include security and call admission-control, and support Voice, UC, and possibly Video too.

Gateways for OpenScape Voice

To help your branches stay connected we offer both gateway and intelligent branch solutions.

Gateways provide essential communications for your branch and data center, interconnecting the IP world to the traditional PSTN world. They are supported by several other key functions including firewalls, call admission control, SIP proxy, analog adapters and other functions. Our gateways also provide signaling interworking and survivability functions (in case of WAN failure).

We provides a wide range of gateways for small, medium, large and very large Branch and data-center applications. These include Survivable Media Gateways for up to 2,000 users and non-survivable media gateways for smaller branches of eight to 100 users. Other combinations are also available to provide survivability for smaller branch sizes by using OpenScape Branch.

In addition to these options existing HiPath 3000 and HiPath 4000 systems can be used as gateways in OpenScape Voice networks. This has the advantage of investment protection and enabling a smooth migration from older systems to OpenScape Voice based communications.

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OpenScape Branch

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Enjoy resilient connectivity at your remote offices with our intelligent branch solutions

Your remote offices and branches need to have access to communications at all time. To this end we have developed a range of software-based solutions for both service providers and cost-conscious enterprises with multiple branch offices.

• SIP Proxy

• Survivability features (local call control)

• SBC (Session Border Controller)

• Firewalls

• Media server

One of the many advantages of OpenScape Branch is that it provides SIP trunking directly from the branch. This removes the need to transport all voice traffic destined for the PSTN back to the data center and provides network redundancy.

Another major advantage is the built-in Media Server, which dramatically reduces the bandwidth requirements to the branch, saving networking costs every month, and providing local tones, announcements and conferencing facilities even in the event of WAN failure.

We have developed OpenScape Branch systems for up to 50, 250, 1,000 or 6,000 users and provide the ability to cluster them for scalability and local redundancy. There are two main configurations of OpenScape Branch available, either in-network (for use in your own trusted IP network) or out-of-network (for use over an open IP connection, for example in cloud, service provider, franchises and for the Internet and non-trusted WAN networks).

Key functionality

• Local survivability features (local call-control)
• Includes SIP firewalls
• Call admission control (ensures adequate bandwidth for high-quality voice)
• Includes media server for local tones, announcements and conferencing, to save WAN bandwidth
• Provides local backup for WAN failure
• Switches back to primary proxy to allow for continued survivability
• Provides secure SIP trunks directly from the Branch, which is essential for Large Branches (with dozens to thousands of users)
• Handles unified communications (UC), voice and video
• Includes optional redundancy
• Supports external Gateways to PSTN, if required

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OpenScape Contact Center Enterprise

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Provide multi-channel customer care, improve first-contact resolution, and increase customer satisfaction

Your customers demand first class service and personalized support irrespective of the channel they choose to use. The first line delivery of this service lies with your agents, their knowledge and their skills. In order to keep costs in check, all organizations need to utilize contact center resources effectively across all customer interaction channels.

OpenScape Contact Center Enterprise is a multi-channel contact center software solution that meets the challenge of providing a superior customer experience, while optimizing resources. Designed to increase first-contact resolution, OpenScape Contact Center Enterprise can lower call abandon rates, improve service levels, reduce agent turnover and increase customer satisfaction.

As a multi-channel system for routing, tracking and handling customer phone, email, and web chat transactions, OpenScape Contact Center Enterprise provides intelligent skills-based routing, ensuring that all customer contacts are directed to the most qualified person to handle the call. OpenScape Contact Center Enterprise also comes with an integrated IVR that allows you to easily design call flows that achieve superior results.

Simplified management, administration

Contact center operations are simplified with a single, unified client for administration, management, historical and real-time reporting. The easy-to-use, unified multi-channel agent desktop empowers your agents with the tools to delight customers while maximizing efficiency and effectiveness, regardless of the media type.

OpenScape Contact Center Enterprise can power a virtual contact center by being centrally located in a data center (supporting agents located anywhere), or by networking multiple servers together and managed as one virtual contact center. This allows you to scale as your needs evolve with support for up to 7,500 agents.

With OpenScape Contact Center Enterprise you can:

• Seamlessly grow and expand your contact center by adding agents or media whenever required, or by networking various contact center sites, branches and/or remote agents;

• Evolve to IP without forklift investments with a single solution supporting traditional, converged or pure-IP telephony;

• Increase first contact resolution with presence and collaboration tools that enable agents to collaborate with enterprise-wide users to resolve customer issues in real-time;

• Improve productivity with intuitive, fully integrated multi-channel client desktops;

• Increase efficiency by implementing transaction-based IVR complemented by unified queuing and reporting for voice, e-mail, web collaboration and callbacks;

• Streamline contact center management with a visual and easily customizable management console;

• Treat each customer contact according to their value through differentiated routing based on available customer data;

• Align contact center activities with business workflows by integrating with existing applications via standard interfaces.

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OpenScape Mobility

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Access a range of unified communications and collaboration tools with smartphones and other mobile devices

OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization.

Key benefits of OpenScape Mobility include:

• Faster customer responses and collaboration

• Productive use of time when mobile

• Improved access to information

• Cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management

OpenScape MobileConnect

OpenScape MobileConnect works with a wide range of IP-based PBX systems and the wireless LAN (WLAN) to reduce carrier charges and by supporting on-site calling to and from mobile phones and smartphones via the WLAN. It also enhances off-site productivity by providing access to network information and services via the carrier network.

OpenScape UC Mobile Client

OpenScape UC Application includes a Mobile Client enabling mobile users to benefit from presence awareness of key contacts, quick access to conferences, setting their presence status and preferred device, among many other features. The Mobile Client runs on most popular mobile operating systems including those from Blackberry (RIM), Symbian, Nokia, HP, Windows, and Apple.

OpenScape Web Collaboration Mobile Client

Mobile users with iPhone, iPad, iPod Touch or any other smartphone device can easily participate in an OpenScape Web Collaboration web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. For the iPhone, iPad, and iPod Touch, there is a free-to-download native application, while all other smartphones have access via the OpenScape Web Collaboration Mobile Client web browser. Mobile users can view the moderator’s desktop or application, view all participants, IM chat and video chat.

HiPath Cordless

Offering both DECT and WLAN-supported cordless options, these solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They’re free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile carrier charges.

Enterasys (HiPath) Wireless

Get more done in a world without wires. Enterasys (HiPath) Wireless makes it easy and cost-effective to provide fast, reliable and secure wireless connectivity for voice and business processes.

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Enterasys S-Series

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Terabit-class, Convergence-ready, Modular Switch Family for Edge-to-Core and Data Center Deployments

The Enterasys S-Series® is the premier family of high performance enterprise Ethernet switching and routing solutions from Enterasys. The Enterasys S-Series delivers a powerful combination of Terabit-class performance along with granular visibility and control over users, services, and applications to meet the increasing demands of today’s businesses and enable optimization of key technologies including voice and video, virtualization, and cloud computing.

Unlike competitive solutions lacking comprehensive centralized management and adequate high availability services, the Enterasys S-Series drives down operational costs through a combination of management automation, a robust and highly resilient distributed architecture, built-in security, and flexible power configurations specifically designed to reduce power and cooling costs. The highly versatile Enterasys S-Series delivers both the comprehensive functionality and configuration flexibility to be deployed as a premium high-density network edge access device, high performance distribution layer switch, resilient enterprise class multi-Terabit core router, high-end storage switch and as a data center virtualization solution.

Enterasys S-Series switches are available in the following form factors:

• S-Series stand alone (SSA) system with 48 ports of Triple Speed Ethernet or 48 ports of Gigabit Ethernet SFP connectivity and 4 ports of 10 Gigabit Ethernet SFP+ connectivity

• 3-slot chassis offering up to 180 ports of Gigabit Ethernet or 12 ports of 10 Gigabit Ethernet connectivity

• 4-slot chassis offering up to 288 ports of Gigabit Ethernet or 64 ports of 10 Gigabit Ethernet connectivity

• 8-slot chassis offering up to 576 ports of Gigabit Ethernet or 128 ports of 10 Gigabit Ethernet connectivity.

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Enterasys X-Series

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Non-Stop 10GE Modular Core/Data Center Router

The X-Series family of core routers provides unrivalled performance, capacity, and functionality at the critical network core aggregation point. Designed to support next-generation applications such as Voice over IP (VoIP), video to the desktop, high-performance imaging, and grid computing for massive data-intensive environments, the unique X-Series architecture combines groundbreaking Terabit capacities, carrier-class high availability, and embedded security features to form the industry’s most powerful and secure core router.

Purpose built for enterprise backbones and corporate data centers and capable of supporting 128 ports of 10 Gigabit Ethernet, the X-Series provides a reliable, high-performance switching and routing solution across a family of three chassis configurations. Its flexible architecture—where throughput and port density are increased with common, interchangeable I/O modules—enables the X-Series to adapt to changing requirements cost-effectively, delivering a higher return on investment.

X-Series switches are available in 4, 8, and 16-slot form factors to service a wide range of deployment scenarios. The X-Series is the ideal solution for LAN backbone aggregation, high-performance server farms, Internet exchanges, grid computing and server clustering, and data center and network virtualization. X-Series solutions allow organizations to implement an IT infrastructure built for the future, delivering all of the advantages of next-generation applications and services while mitigating the risk of security vulnerabilities and delivering proactive response to threats and attacks.

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Enterasys G-Series

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Policy-based 10GE Modular L2/L3/L4 Edge Switch

The Enterasys G-Series combines the small size and cost-effectiveness of a stackable, with the modularity of a chassis, into a single standalone switch that supports convergence, compliance and connectivity needs. The Enterasys G3 is a Gigabit Ethernet switch with 3 expansion slots that support 24-port Gigabit Ethernet as well as 2-port and 4-port 10GE I/O modules. With its wire-rate switching and routing capabilities, including IPv6 routing, the G3 is well suited for dynamic switching/routing environments that require high-density Gigabit Ethernet ports and high-capacity 10GE uplinks. Along with a switch capacity of 384 Gbps, the G3 provides 24 Ethernet ports (either fixed 10/100/1000Base-T or 1Gbps SFPs). Two of the ports on the 10/100/1000 switches are combo ports, which can be accessed via either the 10/100/1000Base-T or 1Gbps Small Form-Factor Pluggable (SFP) connectors.

In order to provide a reliable, high-availability network, the G3 offers redundant power supplies and supports Link Aggregation Groups (LAGs), OSPF Equal Cost Multipath and Virtual Router Redundancy Protocol (VRRP). Both the standard and Power over Ethernet (PoE) G3 models support redundant, integral power supplies, which can be configured to operate in either a load-sharing (redundant) or additive power configuration.

In conjunction with its non-blocking architecture, the G3’s robust Quality of Service (QoS) features enable strong support for converged multimedia networks, including Voice over IP, video, as well as all types of data-intensive applications. The G3’s highly customizable Layer 2/3/4 packet classification capabilities together with its intelligent queuing mechanisms ensure that mission-critical applications receive prioritized access to network resources.

In order to sustain a secure, feature rich and cost-effective network well into the future, the G3 includes a lifetime warranty.

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Enterasys NMS Automated Security Manager

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Security Incident Automated Response Management

Enterasys NMS Automated Security Manager (also known as NetSight® Automated Security Manager) is a unique threat response solution that translates security intelligence into security enforcement. It interoperates with the Enterasys Intrusion Prevention System (IPS) and third-party network security appliances to automate responses to security incidents, remediating threats in real-time. It ensures that corporate data is protected, secure, and available.

Enterasys NMS Automated Security Manager executes policy-based rules, and when triggered, maps IP addresses to ports and takes assigned actions. The range of possible response actions is broad and configurable, including quarantining the user, disabling the switch port, or rate-limiting the traffic flow. Taking the action does not disrupt other users.

Combined with Enterasys NMS Policy Manager and IPS, Enterasys NMS Automated Security Manager provides sophisticated identification and management of threats and vulnerabilities. For example, when notified by the IPS, Enterasys NMS Automated Security Manager can determine the exact source location of a threat, determine a response based on the security policy, and trigger the configured action on the network switch.

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Enterasys Intrusion Prevention System

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Post-Connect threat analysis, prevention and containment

Enterasys Intrusion Prevention System (IPS) (also known as Dragon® IPS) ensures the confidentiality, integrity, and availability of business critical resources with industry-leading Intrusion Prevention capabilities, including:

• Threat containment that leverages existing network investments

• In-line Intrusion Prevention to provide advanced security in a specific location

• Patented Distributed Intrusion Prevention to automate response to threats in real-time

• Out-of-band Intrusion Detection that simultaneously utilizes multiple response technologies

• Forensics tools for session reconstruction to simplify threat mitigation and resolution

Enterasys IPS is unique in its ability to gather evidence of an attacker’s activity, remove the attacker’s access to the network, and reconfigure the network to resist the attacker’s penetration technique. Enterasys IPS stops attacks at the source of the threat and can proactively protect against future threats and vulnerabilities. Enterasys IPS offers an extensive range of detection capabilities, host-based and network-based deployment options, a portfolio of IPS appliances, and seamless integration with the Enterasys Secure Networks™ architecture. Enterasys IPS utilizes a state-of-the-art high-performance, multi-threaded architecture with virtual sensor technology that scales to protect even the largest enterprise networks.

Enterasys IPS is a core component of the Enterasys Secure Networks architecture. When deployed in combination with Enterasys Security Information & Event Manager (SIEM) and Enterasys NMS Automated Security Manager, it facilitates the automatic identification, location, isolation and remediation of security threats. Enterasys IPS integrates seamlessly with Enterasys Network Access Control (NAC) for post-connect monitoring of behavior once network access has been granted.

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Enterasys Network Access Control

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Secure, Policy-based NAC

Enterasys Network Access Control (NAC) is a complete standards-based, multi-vendor interoperable pre-connect and post-connect Network Access Control solution. Using Enterasys NAC Inline Controller and/or NAC Out-of-Band Gateway appliances with Enterasys NMS NAC Manager configuration and reporting software, IT administrators can deploy a leading-edge NAC solution to ensure only the right users have access to the right information from the right place at the right time.

Existing investments are protected since no new switching hardware needs to be deployed, and no agent needs to be installed on all of your computers. The Enterasys NAC solution performs multi-user, multi-method authentication, vulnerability assessment and assisted remediation. You have the flexibility of choosing whether or not to restrict access for guests/contractors to public Internet services only—and how to handle authenticated internal users/devices that do not pass the security posture assessment.

The Enterasys NAC advantage is business-oriented granular visibility and control over individual users and applications. Enterasys NAC policies permit, deny, prioritize, rate-limit, tag, re-direct and audit network traffic based on user identity, time and location, device type and other environmental variables. Enterasys NAC supports RFC 3580 port and VLAN-based quarantine for Enterasys and third-party switches, plus more powerful Secure Networks™ isolation policies (which prevent compromised endpoints from launching attacks while in the quarantine state) on Enterasys switches.

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Enterasys Wireless

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Seamless performance for any device/application with the industry’s best TCO

The explosion of user mobility demands is presenting significant challenges to today’s enterprises. Employees expect to work and communicate with equal effectiveness whether they are at their desks, in meetings, on the factory floor, or on the go.

Enterasys (also known as HiPath) Wireless solutions provide high performance multimedia capabilities to address user needs to support today’s newest devices and the most demanding applications, all in highly mobile environments. They also offer the best TCO in the industry, featuring the comprehensive Enterasys lifetime warranty, unified wired/wireless management and the resiliency/reliability and security required by ANY enterprise.

Enterasys Wireless solutions include a wide variety of access points, controllers, management and advanced services including live heat maps and advanced intrusion prevention. With a history of industry innovation including

• one of the first complete 802.11n solutions to offer full 3X3 MIMO operation under current 802.3af PoE (Power over Ethernet) infrastructures,
• 2+ years of integrated wired/wireless management and simultaneous support for centralized and distributed wireless topologies,

Enterasys Wireless continues to be a top choice for enterprises needing to take control of their wireless infrastructure.

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