OpenScape Office MX

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The only unified communications and collaboration platform built specifically for small and medium sized business

OpenScape Office MX is an all-in-one, easy to access, secure, reliable platform designed to meet the challenges faced by small to medium-sized businesses. It supports up to 150 users in standalone installations and up to 1000 users in mutli-site environments to help organizations, to get more done each day, improve customer service and save money.

Most complete all-in-one unified communications platform

• includes the industry’s broadest suite of leading-edge SMB UC capabilities

• supports integrated SIP-based voice and conferencing services, voicemail, messaging, multiple mobility options, a multimedia contact center, and our renowned presence capabilities

• social media integration helps to extend reach to partners and helps to stay close to key customers

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HiPath 3000

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A flexible communications platform for small and medium-sized businesses that scales up to 500 users

HiPath 3000 is a modular communications platform that delivers an industry-leading feature set for small and mid-sized businesses of up to 500 users. And, support for any combination of TDM, analog and IP telephones, PC clients and cordless phones make it ideal for heterogeneous environments.

Key benefits

• Multi-site networking allows businesses with remote sites to operate it as one system

• Lower call charges by using IP telephony between sites or over the Internet

• Access to industry-leading telephony features in TDM or IP environment

In addition to boasting a broad range of platform and connectivity options, HiPath 3000 also offers several modules that significantly enhance the communications capabilities of the solution:

OpenScape Office HX

Built specifically for small-to-medium-sized businesses, OpenScape Office helps organizations work more productively, improve customer service and save money.

Xpressions Compact Integrated Voicemail and Conferencing

Enhancing generic voice messaging of office telephony, Xpressions Compact provides a unified voice mailbox for users’ desk and mobile phones, enables them to receive voicemail messages via email, record calls, and more.

HG1500 Gateway Card for IP Communications and Broadband Connectivity

This module provides IP communications capabilities for the HiPath 3000, allowing companies to deploy VoIP telephony solutions, use SIP trunking, and features integrated VPN capabilities.

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OpenScape Office

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The only unified communications and collaboration solution built specifically for small and medium sized business

With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and flexible way.

Get more done

• see all of your emails, calls and faxes in one place along with other vital business information

• see which team members are available and the best way to contact them via presence

• initiate a conference call with a couple of clicks of a mouse

• call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls.

Improve customer service

• call routing ensures the best available person takes each incoming call

• incoming calls are accompanied by relevant client information appears on the computer screen

• one-number reachability limits phone tag

Save money

• built-in, in-house conference calling can reduce external costs by up to 90%

• SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%

• supports a multiple types of mobile workers reducing the need for travel or additional office space

OpenScape Office offers flexible solutions depending on a business' current needs and IT infrastructure:

• OpenScape Office MX

OpenScape Office MX is an all-in-one, unified communications appliance with network connectivity for standalone and multisite environments.

• OpenScape Office LX

OpenScape Office LX is an all-in-one, unified communications solution to run on standard servers for standalone, multisite and virtualized SW environments.

• OpenScape Office HX with HiPath 3000

OpenScape Office HX delivers unified communications via an easy software installation for customers who already have, or are interested in, the HiPath 3000.

• OpenScape Office Contact Center 

A built-in module available on OpenScape Office MX, LX and HX, the OpenScape Office Contact Center provides customer service teams with the tools they need to help solve problems and generate sales. 

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OpenScape Contact Center Agile

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Access cutting edge multi-channel functionality with our software-based solution targeted at contact centers with up to 100 active agents

In order to meet the high demand of customers, you need the contact management capabilities that a contact center system provides but may have budget pressures and limited skilled resources to implement and operate the system.

Providing superior customer service is a key competitive differentiator. The challenge is to implement a contact center system that is fully featured, yet simple to implement and operate. We can help you meet your customer service needs with OpenScape Contact Center Agile, our cost-effective and easy to implement multi-channel contact center solution.

OpenScape Contact Center Agile is an all-in-one software application targeted at small to mid-sized contact centers that delivers:

• Intelligent group-based routing for voice, email and callback;
• Up to 100 active agents (including remote and distributed);
• Highly visual, easy-to-use Manager Desktop requiring minimal training;
• Powerful Agent Desktop for improved productivity;
• Innovative presence and collaboration tools to help agents achieve first contact resolution;
• Integrated IVR for easy, end-to-end call flow design and execution;
• Out-of-the-box software-only solution that fits easily within your IT infrastructure;
• Integration with Microsoft® CRM as standard;
• Seamless upgrade to OpenScape Contact Center Enterprise for investment protection.

OpenScape Contact Center Agile is fast, easy and cost-effective to set up with streamlined implementation and flexible deployment options (supporting traditional TDM, pure IP or hybrid). Deliver a superior customer experience through intelligent group-based routing, intuitive agent and management tools, and comprehensive reporting.

Key features and benefits

• Maximum first-contact resolution
• Improved agent and manager productivity
• Gains in customer satisfaction and retention
• Investment protection

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OpenScape UC Application Personal Edition

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An easy, low-cost unified communications and collaboration client for the office-based worker

The OpenScape UC Application Personal edition is an entry-level unified communications and collaboration soft client designed for individuals who are mainly office-based, but sometimes work from home or are occasionally mobile. At all locations, it gives them easy access to incoming and outgoing voice communications and an efficient, quick way of communicating with contacts.

OpenScape UC Application Personal does not require a server, making it simple and cost-effective to deploy. Features include soft phone functionality and basic call management and screening capabilities, intuitive click-to-call to groupware and directory access, click-to-conference, call journal, ad-hoc audio conferencing up to 8 parties and 2-way video conferencing.

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OpenScape Video

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The only open and comprehensive unified video conferencing solution designed for everyone in the organization

Video conferencing has the ability to improve productivity, cut travel costs, carbon emissions, and improve the collaboration of your remote teams. OpenScape Video incorporates technology from Siemens and leading video vendors to bring you the very best integrated video conferencing and unified communications solutions.

Our open approach means that we are able to work with whatever equipment is already in place to preserve your investment in communication infrastructure. In addition, OpenScape Video works with any end-point, which means all employees are able to participate in a videoconference.

• Enterprise-grade reliability: our technology manages video transmission through the network to ensure a consistently enjoyable user experience;

• Scaleabity: you can scale up and down as your needs change;

• Ease of use: as easy as dialing a telephone – no special codes or IP addresses to remember;

• Global services: experienced and knowledgeable teams in 60 countries can advise, design, install and manage OpenScape Video according to your requirements.

Key benefits

OpenScape Video is an affordable, viable and accessible alternative to in-person meetings. It offers far-reaching benefits, including:

• No new technology for users to learn: resulting in higher adoption rate through the enterprise;

• Reduced travel expenses and carbon footprint: by providing a productive alternative to business travel;

• Mission critical collaboration: respond quickly to opportunities and gain competitive advantage.

OpenScape Video incorporates technology from both Siemens and leading video conferencing vendors, such as Polycom, Tandberg and LifeSize.

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OpenScape Mobility

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Access a range of unified communications and collaboration tools with smartphones and other mobile devices

OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization.

Key benefits of OpenScape Mobility include:

• Faster customer responses and collaboration

• Productive use of time when mobile

• Improved access to information

• Cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management

OpenScape MobileConnect

OpenScape MobileConnect works with a wide range of IP-based PBX systems and the wireless LAN (WLAN) to reduce carrier charges and by supporting on-site calling to and from mobile phones and smartphones via the WLAN. It also enhances off-site productivity by providing access to network information and services via the carrier network.

OpenScape UC Mobile Client

OpenScape UC Application includes a Mobile Client enabling mobile users to benefit from presence awareness of key contacts, quick access to conferences, setting their presence status and preferred device, among many other features. The Mobile Client runs on most popular mobile operating systems including those from Blackberry (RIM), Symbian, Nokia, HP, Windows, and Apple.

OpenScape Web Collaboration Mobile Client

Mobile users with iPhone, iPad, iPod Touch or any other smartphone device can easily participate in an OpenScape Web Collaboration web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. For the iPhone, iPad, and iPod Touch, there is a free-to-download native application, while all other smartphones have access via the OpenScape Web Collaboration Mobile Client web browser. Mobile users can view the moderator’s desktop or application, view all participants, IM chat and video chat.

HiPath Cordless

Offering both DECT and WLAN-supported cordless options, these solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They’re free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile carrier charges.

Enterasys (HiPath) Wireless

Get more done in a world without wires. Enterasys (HiPath) Wireless makes it easy and cost-effective to provide fast, reliable and secure wireless connectivity for voice and business processes.

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Enterasys Edge Switches

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Enterasys A-Series

Fast Ethernet Stackable L2 Switch 

Designed for customers seeking industry-leading performance, rock-solid reliability, and embedded voice/video/data priority, the Enterasys A-Series delivers line-rate switching along with advanced priority features. The Enterasys A2 is a high-performance Fast Ethernet edge switch that provides scalable, wire-rate performance in support of the bandwidth-intensive and delay-sensitive requirements of today’s demanding applications. With support for 8,000 MAC addresses, the A2 is an excellent choice for environments that require complete multilayer switching capabilities and support for high density (10/100Base-T, 100Base-FX) Ethernet ports. The A2 is well suited for 100Mb networks that may also require Gigabit Ethernet uplink connections. In addition to its complete multilayer switching capabilities, the A2 also provides multilayer packet classification and priority queuing for differentiated services. Along with a switch capacity of 17.6Gbps, the A2 provides up to 48 10/100Base-T or 24 100Base-FX Ethernet ports as well as 2 10/100/1000 Ethernet ports, which can be used as uplink or stacking connections.As many as 8 A2s can be interconnected in a single stack to create a virtual switch that provides 140.8Gbps of capacity and up to 384 10/100Base-T or 192 100Base-FX Ethernet ports as well as 32 10/100/1000 Ethernet ports for uplink or stacking connections.

The A-Series product line provides high port density in a 1u footprint and is environmentally friendly by design. By maximizing port density within a given amount of rack space, the A2 minimizes its cooling requirements. The A2’s overall electrical requirement is further reduced by a low current draw and an extreme tolerance for high environmental temperatures. A highly scalable architecture and a lifetime warranty ensure that an A2 network investment will sustain a secure, feature rich and cost-effective network well into the future. 

Enterasys B-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch 

The Enterasys B5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 184 Gbps, the B5 provides up to 48 10/100/1000 Ethernet ports as well as two 10 GE ports. Leveraging the B5’s stacking capability, as many as 8 B5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 1.47 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All B-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network. 

Enterasys B5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE to support power-hungry devices such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices.

Enterasys C-Series

High-Power PoE Gigabit Ethernet Stackable Edge Switch with IPv6 routing  

The Enterasys C5 is a scalable, high-performance Gigabit Ethernet switch offering support for IEEE 802.3at compliant high-power PoE, flexible 10 Gigabit Ethernet options, dynamic IPv4 and IPv6 routing and enhanced automation capabilities to provide for a future-proofed solution that significantly reduces operational expenses for customers.

Along with a switch capacity of 264 Gbps, the C5 provides up to 48 10/100/1000 Ethernet ports as well as two SFP+ ports, with the ability to support both 1GE and 10GE uplinks on the same port. Leveraging the C5’s stacking capability, as many as 8 C5s (both 24-port and 48-port combinations) can be interconnected in a single stack to create a virtual switch that provides 2.11 Tbps of capacity and up to 384 10/100/1000 Ethernet ports as well as 16 10GE uplink ports.

All C-Series products include a comprehensive lifetime warranty that includes services for which many competitors charge additional fees. Included benefits, such as advanced hardware return, firmware feature upgrades (which most vendors cover at most for 90 days) and telephone support (which most don’t include or severely limit) combine to significantly decrease operational costs for organizations – equaling savings of up to $1 million in service contract fees over the life of a customer’s network.  

Enterasys C5 stackable switches address emerging business application needs such as automatically supporting voice, video and unified communications at an attractive price point. Features include:  

• Automated policy-based traffic prioritization, QoS and bandwidth management
• Policy-based user security
• 802.3at high power PoE support, with the ability to deliver 30 watts per port in a 48 port switch for power-hungry devices, such as Pan/Tilt/Zoom (PTZ) IP surveillance cameras, IP videophones and virtual desktops
• 10GE support that is future-proofed for both today’s and tomorrow’s bandwidth-hungry devices

Enterasys D-Series

Gigabit Ethernet Workgroup L2 Switch with Optional Policy Support 

The Enterasys D2 is a high-performance Gigabit Ethernet workgroup switch with a high tolerance for environmental temperatures up to 140°F / 60°C. With fans that only operate at extreme temperatures, the D2’s very quiet design makes it an ideal solution for classrooms and conference rooms, as well as warm locations with limited ventilation. By providing LEDs on the front, back, and top of the switch, the D2 offers very flexible mounting options (rack, wall, desktop, or under-tabletop), including an integral Kensington lock and an optional lock box for secure mounting.

Along with a switch capacity of 24 Gbps, the D2 provides 12 fixed 10/100/1000Base-T Ethernet ports; two of these ports are combo ports and can be accessed via either 10/100/1000Base-T or 1Gbps Small Form Factor Pluggable (SFP) connectors. In order to provide a reliable, high-availability network, both the standard and Power over Ethernet (PoE) D2 models support redundant, external power bricks as well as Link Aggregation Groups (LAGs) for scalable, redundant uplinks.

In conjunction with its non-blocking architecture, the D2’s robust Quality of Service (QoS) features enable strong support for converged multimedia networks, including Voice over IP, video, as well as all types of data-intensive applications. The D2’s highly customizable Layer 2/3/4 packet classification capabilities together with its intelligent queuing mechanisms ensure that mission-critical applications receive prioritized access to network resources.

In order to sustain a secure, feature rich and cost-effective network well into the future, the D2 comes with a lifetime warranty.

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Enterasys G-Series

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Policy-based 10GE Modular L2/L3/L4 Edge Switch

The Enterasys G-Series combines the small size and cost-effectiveness of a stackable, with the modularity of a chassis, into a single standalone switch that supports convergence, compliance and connectivity needs. The Enterasys G3 is a Gigabit Ethernet switch with 3 expansion slots that support 24-port Gigabit Ethernet as well as 2-port and 4-port 10GE I/O modules. With its wire-rate switching and routing capabilities, including IPv6 routing, the G3 is well suited for dynamic switching/routing environments that require high-density Gigabit Ethernet ports and high-capacity 10GE uplinks. Along with a switch capacity of 384 Gbps, the G3 provides 24 Ethernet ports (either fixed 10/100/1000Base-T or 1Gbps SFPs). Two of the ports on the 10/100/1000 switches are combo ports, which can be accessed via either the 10/100/1000Base-T or 1Gbps Small Form-Factor Pluggable (SFP) connectors.

In order to provide a reliable, high-availability network, the G3 offers redundant power supplies and supports Link Aggregation Groups (LAGs), OSPF Equal Cost Multipath and Virtual Router Redundancy Protocol (VRRP). Both the standard and Power over Ethernet (PoE) G3 models support redundant, integral power supplies, which can be configured to operate in either a load-sharing (redundant) or additive power configuration.

In conjunction with its non-blocking architecture, the G3’s robust Quality of Service (QoS) features enable strong support for converged multimedia networks, including Voice over IP, video, as well as all types of data-intensive applications. The G3’s highly customizable Layer 2/3/4 packet classification capabilities together with its intelligent queuing mechanisms ensure that mission-critical applications receive prioritized access to network resources.

In order to sustain a secure, feature rich and cost-effective network well into the future, the G3 includes a lifetime warranty.

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Enterasys XSR Security Routers

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High-performance, secure WAN routing, firewall and VPN

There are many remote routers that integrate firewall and VPN features -- but can they deliver security without sacrificing performance? The Tolly Group has verified that Enterasys’ remote-office routers top Cisco in head-to-head routing, QoS and VPN tests. The Enterasys XSR™ security routers feature VPN hardware acceleration, stateful deep-packet inspection firewall, and a broad range of WAN interfaces. Powerful management and configuration tools -- including industry-standard Command Line Interface, SNMP integration and client/server Java application management support -- provide extensive remote monitoring and diagnostic capabilities, critical in environments without on-site networking expertise. Unlike typical WAN routers, the XSR Security Routers provide best-of-breed security and maintain performance when VPN and QoS features are enabled.

When combined with the XSR’s powerful IP WAN routing, the XSR VPN feature set complements the XSR’s industry-leading Quality of Service, NAT functionality and firewall features, making it ideal for remote offices that require secure connectivity. Using the XSR’s embedded VPN acceleration engine, the XSR’s aggregate VPN throughput and tunnel capacity are significantly higher than competitive offerings. The XSR delivers seamless VPN interoperability with standards-based VPN gateways, as well as with all major operating systems’ embedded VPN clients. The software’s flexibility is further demonstrated by its support of a rich suite of VPN protocols for both site-to-site and remote access communications.

The Enterasys XSR Firewall feature set delivers a high-performance, policy-managed, stateful inspection multilayer firewall. The addition of an enterprise-class firewall complements the XSR’s industry-leading IP WAN routing, Quality of Service, NAT functionality and VPN features, making it well-suited for remote offices that require integrated connectivity, VPN and firewall functionality.

With both firewall and VPN enabled, the XSR delivers an unprecedented level of security to the branch or regional office in a single integrated device. And, in contrast to competitive solutions, the XSR offers the power and performance needed to deliver full-featured security while maintaining wire-speed WAN performance.

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Enterasys Wireless

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Seamless performance for any device/application with the industry’s best TCO

The explosion of user mobility demands is presenting significant challenges to today’s enterprises. Employees expect to work and communicate with equal effectiveness whether they are at their desks, in meetings, on the factory floor, or on the go.

Enterasys (also known as HiPath) Wireless solutions provide high performance multimedia capabilities to address user needs to support today’s newest devices and the most demanding applications, all in highly mobile environments. They also offer the best TCO in the industry, featuring the comprehensive Enterasys lifetime warranty, unified wired/wireless management and the resiliency/reliability and security required by ANY enterprise.

Enterasys Wireless solutions include a wide variety of access points, controllers, management and advanced services including live heat maps and advanced intrusion prevention. With a history of industry innovation including

• one of the first complete 802.11n solutions to offer full 3X3 MIMO operation under current 802.3af PoE (Power over Ethernet) infrastructures,
• 2+ years of integrated wired/wireless management and simultaneous support for centralized and distributed wireless topologies,

Enterasys Wireless continues to be a top choice for enterprises needing to take control of their wireless infrastructure.

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