OpenScape UC Hosted Edition

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OpenScape UC Hosted Edition

Comprehensive Hosted Communications Solutions, Services and Subscription Licensing for Service Providers

Communications Today

Providing Hosted Communications Services today is not just about providing more cost-effective communications, it is about transforming the communications experience for your customers and creating new and innovative value propositions for them and yourself. Many Enterprise customers today are confronted with a complex web of new ideas, conflicting requirements, and technology inherited from a previous generation. Added to that are huge economic pressures:

• To reduce the cost of Communications

• To add UC functionality for key employees

• To support a more mobile workforce

• To provide security against malicious foes

• To be more responsive to their own customers

• To embed communications into their business processes

• And to have it all operational yesterday

That’s why many Enterprise Customers are turning to Hosting Service Providers to provide comprehensive and reliable outsourced UC-based communications that they can buy on a monthly basis, without huge investments in capital and human resources.

Hosting Opportunity

Analysts everywhere have seen these needs and seen the economic, technical and human challenges facing businesses and are forecasting major growth in Communications Hosting in general, and in Hosted Voice and Unified Communications (UC) in particular.

One key competitive factor for Service Providers will be the ability to add their own value, and to differentiate themselves from other carriers. To do that, a system which offers modular functionality, flexible feature packaging and open interfaces to add additional functionality is a must.

OpenScape UC Hosted Edition

OpenScape UC Hosted Edition is the only complete Unified Communications Solution for Service Providers (including Carriers and MSPs). It incorporates:

• OpenScape Voice
• OpenScape Messaging
• OpenScape Unified Communications Application
• OpenScape Contact Center
• OpenScape Deployment Service
• Open access to higher-level applications and for business process integration
• Value-added Support Services options (including transition plans from totally supported to totally independent)

Key Attributes of OpenScape UC Hosted Edition

Comprehensive

• A complete and fully tested suite of communications applications that is proven in networks across the world

• Comprehensive Enterprise Feature Sets

• Supports Businesses and Branches of all sizes, anywhere the IP network goes

Scalable

• Provides communications services to large numbers of businesses simultaneously, from local companies to global enterprises
• OpenScape Voice –up to 100,000 users per system, up to 6,000 businesses or business groups, up to 3,000 branches,
• OpenScape Xpressions –up to 80,000 voicemail boxes or 40,000 UC mailboxes
• OpenScape UC Application –15,000 users per system, and 100,00 users per OpenScape Voice
• OpenScape Contact Center –up to 7,500 Agents per OpenScape Voice system
• Virtually unlimited capacities in a network

Branch Solutions

• Integrated and scalable: 50, 250, 1000 and 6000 user variants

• Provides feature-rich Survivability

• Includes Proxy and SBC

• Includes Media Server to provide Local Tones, Announcements, Conferences

• Local SIP Trunking

• Local Firewall and VPN

• Integrated Management with OpenScape Voice

• Single-box solutio -Integrated Gateway and Analog Adapter for small remove branches

Mature, Proven and Innovative

• Mature and proven in service

• Reliable, resilient and with rapid recovery

• Innovative new network , user and management options in every release

• Core OpenScape Voice system independently Security-Certified

Open for Integration

• Totally Standards-based architecture

• Open for interconnection with other communications systems

• Open for Integration with other Applications and Management Systems

• Published and supported APIs and SDKs available for both developer and customer use

• Pre-Integrated with IBM and Microsoft Business Applications

• Custom integration available with other business automation applications

Services You Can Use

• Extensive OpenScale Service Portfolio to meet your individual needs, and transition your organization and operation over time

• Training, guided projects and independent projects

• Sales partner who needs extensive technical operational involvement

• Operations Partner who needs limited by critical support

• Independent Integration partner who needs only limited backup support

• Optional Professional Services too

Subscription Licenses available from Siemens Enterprise

Our feature-rich subscription licenses available for UC Server applications do not refer specifically to a product but to the capabilities that the subscription license provides. Subscription licenses are not version specific so you don't pay extra for them after an upgrade. Each subscription license from Siemens Enterprise provides right to use, software updates and software assurance.

The granularity of our new subscription license structure makes it easy for you to create exactly the right solution to meet your business needs.

With OpenScape UC Hosted Edition you get a comprehensive set of Voice and UC applications. And, with subscription licenses, you can mix and match capabilities to build the Unified Communications solutions your customers need, earn as you go and pay only for what you and your customers use!

Conclusions

Open Scape UC Hosted Edition is the ideal platform for Service Providers who want to address the burgeoning hosted communication market. Hosted Edition is not only a communications tool; it’s a business transformation tool, giving your company and your customers a sustainable competitive advantage, while also achieving major cost savings and operational benefits. And our Services packages help make that transition easy for you too, with support tailored to your individual business needs.

Subscription licensing offers unbeatable elasticity as you pay only for what you and your customers use. Easily and cost-effectively add new customers, users, locations, teams or branches as you launch new service offerings. Add new features and applications as you need them and have new software automatically included in your user licenses.

OpenScape Voice

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Comprehensive voice and unified communications

OpenScape Voice is a carrier-grade, native SIP-based soft-switch, providing comprehensive voice features anywhere the IP network goes. It is the only voice application on the market today that is fully integrated with a complete unified communications solution. OpenScape Voice is based on OpenScape UC Sever and includes all the features provided by UC Server.

OpenScape Voice is scalable from 300 to 100,000 users on a single system, and a virtually unlimited number of users in a network. It can support up to 3,000 branches and 6,000 business groups, and includes multi-tenant capabilities, so is ideal for a large-scale enterprise networks and service providers. OpenScape Voice has carrier-grade reliability and resiliency and uses open standards throughout the design and common IT tools for management. It includes standard IT virtualization and management options.

Key benefits and functionality

OpenScape Voice serves as the foundation for business communications supporting multimedia UC and communications-enabled business process through a unique blend of:

• Rich features: delivers a comprehensive feature set for data center deployment for rich end-to-end communications;

• Open standards: native standards-based interoperability with existing ICT infrastructure;

• Scalability: supports from 300 to 100,000 users, with functionality ranging from just voice to full unified communications;

• Resiliency: unrivalled reliability, resiliency, and recovery for business continuity;

• Manageability: advanced administration capabilities to simplify system management and reduce cost of ownership;

• Extensibility: advanced application integration;

• Open service delivery: highly flexible deployment models;

• Proven cost savings: reduce voice communication TCO up to 25% and voice traffic cost by IP-LCR up to 50%.

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OpenScape UC Server 2010

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Bring unified communications and collaboration functionality to your organization with our enterprise platform and application suites

OpenScape UC Server 2010 is a revolution in communication design. It removes the artificial legacy barriers between traditionally separate voice, video and unified communications systems to support a comprehensive suite of unified communications and collaboration applications. These include enterprise-grade voice with carrier-grade scalability and reliability, IP least-cost routing, video conferencing, role-based UC applications and comprehensive mobility and contact center solutions. OpenScape UC Server 2010 won the prestigious award Best of VoiceCon at VoiceCon 2010.

The recent launch of OpenScape UC Suite 2011 extends the application choice even further, with updated versions of OpenScape UC Application, OpenScape Video, OpenScape Mobility, along with brand new applications OpenScape Web Collaboration and OpenScape PhoneApps. All these solutions are fast, easy, affordable, and open, while still being enterprise-grade: comprehensive, secure, scalable, and reliable.

Complete UC platform

OpenScape UC Server is an open and flexible software-based unified communications platform deployed on commercially available hardware. We use a completely open architecture, which allows you to integrate your current systems, networks and infrastructure as part of the UC solution. Because OpenScape UC Server is an open software application, you are not tied to the inflexible structures and monolithic, purpose-built platforms of traditional voice systems.

Key features

With OpenScape UC Server 2010, we have strengthened the solution with a number of additional features including:

• Application virtualization: virtual appliances with pre-built application packages designed to simplify and speed installation and configuration;

• Flexible deployment architecture: wide range of architectural and deployment options for voice and UC networks. These include OpenScape Branch, optimized for small remote offices, as well as a new Hosted Edition;

• Acquisition & licensing: The design of the OpenScape UC Server software enables easy growth and expansion in line with the growth of your business when appropriate.Subscription-based licensing provides a 'pay-as-you-grow' approach that lets companies add functionality and users as needed.

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Enterasys S-Series

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Terabit-class, Convergence-ready, Modular Switch Family for Edge-to-Core and Data Center Deployments

The Enterasys S-Series® is the premier family of high performance enterprise Ethernet switching and routing solutions from Enterasys. The Enterasys S-Series delivers a powerful combination of Terabit-class performance along with granular visibility and control over users, services, and applications to meet the increasing demands of today’s businesses and enable optimization of key technologies including voice and video, virtualization, and cloud computing.

Unlike competitive solutions lacking comprehensive centralized management and adequate high availability services, the Enterasys S-Series drives down operational costs through a combination of management automation, a robust and highly resilient distributed architecture, built-in security, and flexible power configurations specifically designed to reduce power and cooling costs. The highly versatile Enterasys S-Series delivers both the comprehensive functionality and configuration flexibility to be deployed as a premium high-density network edge access device, high performance distribution layer switch, resilient enterprise class multi-Terabit core router, high-end storage switch and as a data center virtualization solution.

Enterasys S-Series switches are available in the following form factors:

• S-Series stand alone (SSA) system with 48 ports of Triple Speed Ethernet or 48 ports of Gigabit Ethernet SFP connectivity and 4 ports of 10 Gigabit Ethernet SFP+ connectivity

• 3-slot chassis offering up to 180 ports of Gigabit Ethernet or 12 ports of 10 Gigabit Ethernet connectivity

• 4-slot chassis offering up to 288 ports of Gigabit Ethernet or 64 ports of 10 Gigabit Ethernet connectivity

• 8-slot chassis offering up to 576 ports of Gigabit Ethernet or 128 ports of 10 Gigabit Ethernet connectivity.

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Enterasys X-Series

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Non-Stop 10GE Modular Core/Data Center Router

The X-Series family of core routers provides unrivalled performance, capacity, and functionality at the critical network core aggregation point. Designed to support next-generation applications such as Voice over IP (VoIP), video to the desktop, high-performance imaging, and grid computing for massive data-intensive environments, the unique X-Series architecture combines groundbreaking Terabit capacities, carrier-class high availability, and embedded security features to form the industry’s most powerful and secure core router.

Purpose built for enterprise backbones and corporate data centers and capable of supporting 128 ports of 10 Gigabit Ethernet, the X-Series provides a reliable, high-performance switching and routing solution across a family of three chassis configurations. Its flexible architecture—where throughput and port density are increased with common, interchangeable I/O modules—enables the X-Series to adapt to changing requirements cost-effectively, delivering a higher return on investment.

X-Series switches are available in 4, 8, and 16-slot form factors to service a wide range of deployment scenarios. The X-Series is the ideal solution for LAN backbone aggregation, high-performance server farms, Internet exchanges, grid computing and server clustering, and data center and network virtualization. X-Series solutions allow organizations to implement an IT infrastructure built for the future, delivering all of the advantages of next-generation applications and services while mitigating the risk of security vulnerabilities and delivering proactive response to threats and attacks.

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Enterasys Intrusion Prevention System

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Post-Connect threat analysis, prevention and containment

Enterasys Intrusion Prevention System (IPS) (also known as Dragon® IPS) ensures the confidentiality, integrity, and availability of business critical resources with industry-leading Intrusion Prevention capabilities, including:

• Threat containment that leverages existing network investments

• In-line Intrusion Prevention to provide advanced security in a specific location

• Patented Distributed Intrusion Prevention to automate response to threats in real-time

• Out-of-band Intrusion Detection that simultaneously utilizes multiple response technologies

• Forensics tools for session reconstruction to simplify threat mitigation and resolution

Enterasys IPS is unique in its ability to gather evidence of an attacker’s activity, remove the attacker’s access to the network, and reconfigure the network to resist the attacker’s penetration technique. Enterasys IPS stops attacks at the source of the threat and can proactively protect against future threats and vulnerabilities. Enterasys IPS offers an extensive range of detection capabilities, host-based and network-based deployment options, a portfolio of IPS appliances, and seamless integration with the Enterasys Secure Networks™ architecture. Enterasys IPS utilizes a state-of-the-art high-performance, multi-threaded architecture with virtual sensor technology that scales to protect even the largest enterprise networks.

Enterasys IPS is a core component of the Enterasys Secure Networks architecture. When deployed in combination with Enterasys Security Information & Event Manager (SIEM) and Enterasys NMS Automated Security Manager, it facilitates the automatic identification, location, isolation and remediation of security threats. Enterasys IPS integrates seamlessly with Enterasys Network Access Control (NAC) for post-connect monitoring of behavior once network access has been granted.

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Enterasys Network Access Control

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Secure, Policy-based NAC

Enterasys Network Access Control (NAC) is a complete standards-based, multi-vendor interoperable pre-connect and post-connect Network Access Control solution. Using Enterasys NAC Inline Controller and/or NAC Out-of-Band Gateway appliances with Enterasys NMS NAC Manager configuration and reporting software, IT administrators can deploy a leading-edge NAC solution to ensure only the right users have access to the right information from the right place at the right time.

Existing investments are protected since no new switching hardware needs to be deployed, and no agent needs to be installed on all of your computers. The Enterasys NAC solution performs multi-user, multi-method authentication, vulnerability assessment and assisted remediation. You have the flexibility of choosing whether or not to restrict access for guests/contractors to public Internet services only—and how to handle authenticated internal users/devices that do not pass the security posture assessment.

The Enterasys NAC advantage is business-oriented granular visibility and control over individual users and applications. Enterasys NAC policies permit, deny, prioritize, rate-limit, tag, re-direct and audit network traffic based on user identity, time and location, device type and other environmental variables. Enterasys NAC supports RFC 3580 port and VLAN-based quarantine for Enterasys and third-party switches, plus more powerful Secure Networks™ isolation policies (which prevent compromised endpoints from launching attacks while in the quarantine state) on Enterasys switches.

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Enterasys Security Information & Event Manager

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Secure, Policy-based NAC

Compliance through Security Information and Event Management, Log Management, and Network Behavioral Analysis

The Enterasys Security Information and Event Manager (SIEM) product (also known as DSCC) combines best-in-class detection methodologies with behavioral analysis and information from third party vulnerability assessment tools to provide the industry’s most intelligent security management solution. Enterasys SIEM delivers actionable information to effectively manage the security posture for organizations of all sizes.

The challenge created by most threat detection systems is the volume of information they generate — making it difficult to determine which vulnerabilities require an immediate, high priority response. The Enterasys SIEM solution addresses this challenge and provides powerful tools that enable the security operations team to proactively manage complex IT security infrastructures.

Enterasys Security Information and Event Manager:

• Goes beyond traditional security information and event managers and network behavioral analysis products to deliver threat management, log management, compliance reporting, and increased operational efficiency

• Collects and combines network activity data, security events, logs, vulnerability data, and external threat data into a powerful management dashboard that intelligently correlates, normalizes, and prioritizes—greatly improving remediation and response times, and greatly enhancing the effectiveness of IT staff

• Baselines normal network behavior by collecting, analyzing, and aggregating network flows from a broad range of networking and security appliances including JFlow, NetFlow, and SFlow records. It then discerns network traffic patterns that deviate from this norm, flagging potential attacks or vulnerabilities—anomalous behavior is captured and reported for correlation and remediation

• Tracks extensive logging and trend information, and generates a broad range of reports for network security, network optimization, and regulatory compliance purposes; report templates are provided for COBIT, GLB, HIPAA, PCI, and Sarbanes Oxley

The Enterasys SIEM solution portfolio is appliance based for quick and easy setup. Available hardware components include:

• SIEM Appliance

• Event Processor

• Flow Anomaly Processor

• Behavioral Flow Sensors

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Enterasys NMS Automated Security Manager

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Security Incident Automated Response Management

Enterasys NMS Automated Security Manager (also known as NetSight® Automated Security Manager) is a unique threat response solution that translates security intelligence into security enforcement. It interoperates with the Enterasys Intrusion Prevention System (IPS) and third-party network security appliances to automate responses to security incidents, remediating threats in real-time. It ensures that corporate data is protected, secure, and available.

Enterasys NMS Automated Security Manager executes policy-based rules, and when triggered, maps IP addresses to ports and takes assigned actions. The range of possible response actions is broad and configurable, including quarantining the user, disabling the switch port, or rate-limiting the traffic flow. Taking the action does not disrupt other users.

Combined with Enterasys NMS Policy Manager and IPS, Enterasys NMS Automated Security Manager provides sophisticated identification and management of threats and vulnerabilities. For example, when notified by the IPS, Enterasys NMS Automated Security Manager can determine the exact source location of a threat, determine a response based on the security policy, and trigger the configured action on the network switch.

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Enterasys NMS Inventory Manager

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Simplified Network Configuration and Change Management

Enterasys NMS Inventory Manager (also known as NetSight® Inventory Manager) is a tool for efficiently documenting and updating the details of the ever-changing network. It simplifies the deployment and management of Enterasys devices. IT staff can easily perform a broad list of tasks including device administration on configuration files, schedule firmware updates, archive configuration data, or restore one or multiple devices to a known good state. Enterasys Inventory Manager identifies unused ports and chassis slots and tracks moves, adds, and changes for Field Replaceable Units.

Enterasys Inventory Manager also tracks configuration changes for Enterasys devices made by other NMS applications, third-party management applications, or the command line interface.

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Enterasys NMS Console

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Centralized Visibility and Control Management Software

Enterasys NMS Console (also known as NetSight® Console) is the foundation for centrally monitoring and managing all the security-enabled components in the infrastructure. Enterasys NMS Console enables the network infrastructure to be viewed as a unified whole rather than as a collection of disparate individual components. It transforms complex network data into graphical, business-centric information making the network less complicated and better aligned with business requirements.

With its distributed client/server architecture, Enterasys NMC Console is exceptionally convenient to use. A user with appropriate security credentials anywhere on the network can access a launch page and log into any of the NMS-managed applications. Enterasys NMS Console simplifies routine and one-time tasks such as reconfiguring switches and access points, monitoring network performance, and isolating faults. It takes advantage of advanced functionality in Enterasys switching, routing, and wireless products including topology maps, FlexViews (graphical depictions of a broad range of network parameters), VLAN management, device discovery, and event logging.

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Enterasys NMS Policy Manager

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Business-Oriented Policy Management of Users and Applications

Enterasys NMS Policy Manager (also known as NetSight® Policy Manager) centralizes all the policies for users, applications, protocols, VLANs, ports, and data flows. It automates the definition, distribution, and enforcement of policy rules across the entire network. With an intuitive user interface, administrators can define policies once and then automatically enforce them on Enterasys policy-enabled infrastructure devices.

Enterasys NMS Policy Manager is role-based, significantly streamlining policy administration. Individual users with similar behavior profiles, such as sales managers, executives, or guest users are grouped into a far smaller number of roles. Applying roles makes it far easier to align the network infrastructure with the business and control guest users, enforce regulatory mandates, and enforce acceptable use rules.

Enterasys NMS Policy Manger includes a unique tool for delegating limited administration controls to non-technical line of business users. From a secure web-based console, a delegated user such as a line of business manager, receptionist, or classroom instructor can easily select a policy to implement. Policies are enabled or disabled with a simple mouse click and changes are instantly acknowledged on the console.

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