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HiPath 3000

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A flexible communications platform for small and medium-sized businesses that scales up to 500 users

 

HiPath 3000 is a modular communications platform that delivers an industry-leading feature set for small and mid-sized businesses of up to 500 users. And, support for any combination of TDM, analog and IP telephones, PC clients and cordless phones make it ideal for heterogeneous environments.

Key benefits

• Multi-site networking allows businesses with remote sites to operate it as one system

• Lower call charges by using IP telephony between sites or over the Internet

• Access to industry-leading telephony features in TDM or IP environment

In addition to boasting a broad range of platform and connectivity options, HiPath 3000 also offers several modules that significantly enhance the communications capabilities of the solution:

OpenScape Office HX

Built specifically for small-to-medium-sized businesses, OpenScape Office helps organizations work more productively, improve customer service and save money.

Xpressions Compact Integrated Voicemail and Conferencing

Enhancing generic voice messaging of office telephony, Xpressions Compact provides a unified voice mailbox for users’ desk and mobile phones, enables them to receive voicemail messages via email, record calls, and more.

HG1500 Gateway Card for IP Communications and Broadband Connectivity

This module provides IP communications capabilities for the HiPath 3000, allowing companies to deploy VoIP telephony solutions, use SIP trunking, and features integrated VPN capabilities.

Product documentation

Datasheet	HiPath 3000 Data Sheet	PDF [1006 kB]
Brochure	HiPath 3000 Brochure	PDF [73 kB]
Datasheet	OpenScape Office HX Data Sheet	PDF [2.1 MB]
Datasheet	HiPath 3000 Manager C Data Sheet	PDF [2 MB]
Datasheet	HG1500 Gateway Card Data Sheet	PDF [2.7 MB]
Datasheet	HiPath 3000 Fixed Mobile Convenience Data Sheet	PDF [1.9 MB]
Datasheet	OpenScape Office Contact Center Data Sheet	PDF [1.5 MB]
Datasheet	HiPath Xpressions Compact Data Sheet	PDF [3.1 MB]
Datasheet	HiPath Xpressions Compact Conferencing Data Sheet	PDF [2.7 MB]

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HiPath 4000

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Best in class converged IP system

 

HiPath 4000 is the leading converged communications platform for medium and large enterprises that provides business process and workflow integration, high availability, strong security, powerful performance and cost-effective communications. HiPath 4000 already has more than 15 million users in more than 80 countries worldwide.

Providing scalability from 300 to 12,000 users on a single system and up to 100,000 users in a network, the modern architecture supports a variety of flexible deployment models and offers standards-based integration and interoperability with business-critical applications and systems. HiPath 4000 supports analogue, digital, IP and SIP based users.

HiPath 4000 SoftGate

The HiPath 4000 SoftGate is a new software telephony application designed for the small branch that offers full HiPath Feature Access (HFA) for IP Endpoints and SIP connectivity for trunking and subscribers based upon a LINUX standard server. This software-based solution, coupled with OpenStage phones, helps customers reduce their energy consumption and CO2 footprint.

Services

Our OpenScale Services are available and supported worldwide, enabling enterprises to maintain business continuity and focus on their core activities.

Major issues for businesses include:

• Improving business agility

• Maximising impact of reduced budgets

• Connecting highly distributed organizations

• Enabling workforce mobility

• Satisfying 'green' mandates

HiPath 4000 addresses these challenges by facilitating:

• Uninterrupted operation, speedier decision making

• Reduced OPEX up to 45%

• More agile and cohesive operation with process and workflow integration

• Better and more cost effective employee collaboration

• Investment protection through integration and interoperability

• Enhanced ‘green’ credentials with software based branch solutions and power efficient endpoints

Since its introduction HiPath 4000 has won a string of awards for its architecture and features, including the Internet Telephony Excellence Award and the Unified Communications Magazine Unified Communications Excellence Award.

 

Product documentation

Datasheet	HiPath 4000 V6 Datasheet	PDF [645 kB]
Brochure	HiPath 4000 Brochure	PDF [161 kB]

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OpenScape Office MX

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The only unified communications and collaboration platform built specifically for small and medium sized business

 

OpenScape Office MX is an all-in-one, easy to access, secure, reliable platform designed to meet the challenges faced by small to medium-sized businesses. It supports up to 150 users in standalone installations and up to 1000 users in mutli-site environments to help organizations, to get more done each day, improve customer service and save money.

Most complete all-in-one unified communications platform

• includes the industry’s broadest suite of leading-edge SMB UC capabilities

• supports integrated SIP-based voice and conferencing services, voicemail, messaging, multiple mobility options, a multimedia contact center, and our renowned presence capabilities

• social media integration helps to extend reach to partners and helps to stay close to key customers

Easy-to-access unified communications incredibly easy to use without requiring extensive training or complex configuration making it ideal for the SMB environment and budget intuitive feature set that’s well integrated with Microsoft Outlook (via the myPortal for Outlook toolbar) so users can easily launch conference calls, record calls, check peers’ presence status, as well as control how, when, and by whom they can be contacted delivers an easy to use and innovative user experience to further improve efficiency and customers service with a variety of UC clients - from PC Desktop to MS Outlook toolbar, integrated with web-enabled smartphone, as well as OpenStage 60/80 desktop phones

Flexible and reliable solution design a reliable, secure, serviceable, and manageable solution design that works quietly in the background while giving you peace of mind includes integrated VPN and stateful-inspection firewall for robust security and network-wide scalability WLAN, IP-DECT, and cellular functionality provide the perfect opportunity to introduce mobile UC multiple (included) carrier connectivity modules make it extremely easy to connect to the telephony network via broadband, digital, or analog lines

Product documentation

Brochure

UC Solutions for SMBs brochure

PDF [2 MB]

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OpenScape Office

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The only unified communications and collaboration solution built specifically for small and medium sized business

 

With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and flexible way.

Get more done

• see all of your emails, calls and faxes in one place along with other vital business information

• see which team members are available and the best way to contact them via presence

• initiate a conference call with a couple of clicks of a mouse

• call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls.

Improve customer service

• call routing ensures the best available person takes each incoming call

• incoming calls are accompanied by relevant client information appears on the computer screen

• one-number reachability limits phone tag

Save money

• built-in, in-house conference calling can reduce external costs by up to 90%

• SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%

• supports a multiple types of mobile workers reducing the need for travel or additional office space

OpenScape Office offers flexible solutions depending on a business' current needs and IT infrastructure:

• OpenScape Office MX

OpenScape Office MX is an all-in-one, unified communications appliance with network connectivity for standalone and multisite environments.

• OpenScape Office LX

OpenScape Office LX is an all-in-one, unified communications solution to run on standard servers for standalone, multisite and virtualized SW environments.

• OpenScape Office HX with HiPath 3000

OpenScape Office HX delivers unified communications via an easy software installation for customers who already have, or are interested in, the HiPath 3000.

• OpenScape Office Contact Center 

A built-in module available on OpenScape Office MX, LX and HX, the OpenScape Office Contact Center provides customer service teams with the tools they need to help solve problems and generate sales. 

 

Product documentation

Datasheet	OpenScape Office HX Data Sheet	PDF [2.1 MB]
Brochure	OpenScape Office SMB brochure	PDF [3.2 MB]
Datasheet	OpenScape Office V3, LX_MX, Datasheet,	PDF [1.2 MB]

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OpenScape Branch

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Enjoy resilient connectivity at your remote offices with our intelligent branch solutions

 

Your remote offices and branches need to have access to communications at all time. To this end we have developed a range of software-based solutions for both service providers and cost-conscious enterprises with multiple branch offices.

Whether you are an enterprise with a simple or sophisticated network, or a cloud-based service provider, we have an intelligent branch solution that can meet your needs. OpenScape Branch runs on commercially available servers and contains a wealth of features including:

• SIP Proxy

• Survivability features (local call control)

• SBC (Session Border Controller)

• Firewalls

• Media server

One of the many advantages of OpenScape Branch is that it provides SIP trunking directly from the branch. This removes the need to transport all voice traffic destined for the PSTN back to the data center and provides network redundancy.

Another major advantage is the built-in Media Server, which dramatically reduces the bandwidth requirements to the branch, saving networking costs every month, and providing local tones, announcements and conferencing facilities even in the event of WAN failure.

We have developed OpenScape Branch systems for up to 50, 250, 1,000 or 6,000 users and provide the ability to cluster them for scalability and local redundancy. There are two main configurations of OpenScape Branch available, either in-network (for use in your own trusted IP network) or out-of-network (for use over an open IP connection, for example in cloud, service provider, franchises and for the Internet and non-trusted WAN networks).

Key functionality

• Local survivability features (local call-control)
• Includes SIP firewalls
• Call admission control (ensures adequate bandwidth for high-quality voice)
• Includes media server for local tones, announcements and conferencing, to save WAN bandwidth
• Provides local backup for WAN failure
• Switches back to primary proxy to allow for continued survivability
• Provides secure SIP trunks directly from the Branch, which is essential for Large Branches (with dozens to thousands of users)
• Handles unified communications (UC), voice and video
• Includes optional redundancy
• Supports external Gateways to PSTN, if required

Product documentation

Datasheet

OpenScape Branch V1, Datasheet

PDF [376 kB]

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OpenScape Mobility

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Access a range of unified communications and collaboration tools with smartphones and other mobile devices

 

OpenScape Mobility combines multiple, industry-leading communication solutions to provide different types of mobile connectivity for different types of workers within an organization.

Key benefits of OpenScape Mobility include:

• Faster customer responses and collaboration

• Productive use of time when mobile

• Improved access to information

• Cost savings: mobile carrier charges, travel, device changes, simplified IT networks and management

OpenScape MobileConnect

OpenScape MobileConnect works with a wide range of IP-based PBX systems and the wireless LAN (WLAN) to reduce carrier charges and by supporting on-site calling to and from mobile phones and smartphones via the WLAN. It also enhances off-site productivity by providing access to network information and services via the carrier network.

OpenScape UC Mobile Client

OpenScape UC Application includes a Mobile Client enabling mobile users to benefit from presence awareness of key contacts, quick access to conferences, setting their presence status and preferred device, among many other features. The Mobile Client runs on most popular mobile operating systems including those from Blackberry (RIM), Symbian, Nokia, HP, Windows, and Apple.

OpenScape Web Collaboration Mobile Client

Mobile users with iPhone, iPad, iPod Touch or any other smartphone device can easily participate in an OpenScape Web Collaboration web conferencing session from anywhere via the OpenScape Web Collaboration Mobile Client. For the iPhone, iPad, and iPod Touch, there is a free-to-download native application, while all other smartphones have access via the OpenScape Web Collaboration Mobile Client web browser. Mobile users can view the moderator’s desktop or application, view all participants, IM chat and video chat.

HiPath Cordless

Offering both DECT and WLAN-supported cordless options, these solutions allow on-campus workers to stay close to their phones, without having to stay close to their desks. They’re free to trouble-shoot, problem-solve and collaborate anywhere on site without the worry of missing important calls or expensive mobile carrier charges.

Enterasys (HiPath) Wireless

Get more done in a world without wires. Enterasys (HiPath) Wireless makes it easy and cost-effective to provide fast, reliable and secure wireless connectivity for voice and business processes.

 

 

Product documentation

Datasheet	HiPath Mobile Connect Datasheet	PDF [1.6 MB]
Brochure	HiPath MobileConnect Brochure	PDF []
Datasheet	Gigaset S4 SL3 M2 professional Datasheet	PDF []
Datasheet	HiPath Cordless IP Datasheet	PDF []
Datasheet	optiPoint WL2 professional and optiPoint WL2 professional S Datasheet	PDF []

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OpenScape Xpressions

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Deploy unified communications quickly and simply

 

OpenScape Xpressions is a packaged unified communication solution designed for organizations that need a self-contained full-featured solution which can be easily deployed into their existing telephony and IT environment. It includes built-in voice messaging, unified messaging, instant messaging, presence, and audio and web conferencing.

 

Xpressions addresses the problem of fragmented communications and communications overload. Communication overload distracts employees from the core function of their jobs, slows business execution across work groups, and keeps the cost of business communications high. OpenScape Xpressions eliminates overload by unifying communications and synchronizing people and information for faster action and decision-making. The results are improved effectiveness of your employees, streamlined communications processes and reduced communications costs.

 

Its integrated audio and web conferencing application helps reduce escalating travel and conferencing costs. In addition, it enables employees to effectively work from home, reducing real estate and energy costs. It also allows you to become more responsive to customers by enabling employees to see which colleagues or experts are available and, with just a few clicks, to initiate spontaneous audio conferencing and web collaboration sessions.

Key benefits

• Open – OpenScape Xpressions integrates with any PBX on the market, and requires no changes to your existing telephony infrastructure. It also works seamlessly with the most popular email and groupware systems and although it has its own internal fax, it can also work with 3rd-party fax servers.

• Complete – Xpressions offers a complete and mature feature-set including user-based presence, voice and web conferencing, instant messaging, unified messaging, and many other features to support employee mobility and productivity.

• Flexible – Businesses can choose the functionality that meets the needs of their business, without having to purchase the entire set of capabilities. Plus Xpressions can be deployed as a robust voice messaging or unified messaging solution that can be combined with OpenScape UC Application's capabilities for a powerful, scalable, enterprise-grade unified communications solution.

Product documentation

Brochure	OpenScape Xpressions - Single Packaged Unified Communications Brochure	PDF [136 kB]
Datasheet	OpenScapeOpenScape Xpressions V6 Datasheet	PDF [1.4 MB]

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OpenScape Concierge

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Bring the benefits of unified communications to receptionists other telephone attendants

 

OpenScape Concierge is the world’s first true unified communications (UC) attendant and is designed for use with our enterprise platforms OpenScape Voice and HiPath 4000. It extends the benefits of UC beyond desktop users to also support telephone attendants, such as receptionists, with real-time UC-based presence status information for contacts.

 

In addition, OpenScape Concierge also provides the user with detailed data on incoming customer calls, supports call queue and corporate directory integration, as well as full UC status information. This allows telephone attendants to more easily direct incoming calls to the right person n the organization.

Key features

• UC based status information and status change for UC contacts
• Supports networked OpenScape Voice and HiPath 4000 systems
• Detailed display of customer data for incoming calls
• Fast call pickup mode
• 252 individual repertory keys
• Up to 20 always visible ‘speed dial’
• Adaptable layout
• Pictures for employee contacts
• Incorporates web server to handle local service requests
• Standard LDAP directory synchronization
• Administration tools
• Real-time and historic reporting

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OpenScape Xpert

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Enjoy advanced multi-line communications in trading floors or dispatch centers

 

OpenScape Xpert is an industry first, best-in-class, pure IP solution that addresses two distinct markets: all kind of trading floors like from financial services organizations and dispatch operations. The latter includes the public sector (police, fire brigade, ambulance), airports and command and control for military, utilities and transport networks.

 

 

 

 

Designed to provide multi-line VoIP communications, OpenScape Xpert uses an open system architecture with standardized protocols and components. It is an ultra-reliable, secure solution managed in a centralized data center, which protects all confidential information on phone calls through voice encryption and recording.

 

OpenScape Xpert can easily be integrated into existing communications systems and customized to meet your specific needs. It also offers easy and affordable upgrades and unparalleled workflow integration benefits. This includes the ability to bring diverse applications together into a single network, such as those that supply business data, customer information, phone, email, voice recording playback and video.

Simple user interfaceUsers access the solution through the OpenScape Xpert soft client, which is an easy-to-use, context-sensitive, Windows-based user interface. The soft client application can be configured individually for each user, setting their favorite language and number of handsets, for example. It can be used with hard turrets or on PCs for back office and home users.

We have also offer customized devices for the solution, including the OpenStage Xpert 6010p unit, which is ergonomically designed for ease of use with a high-definition 10-inch touch screen and hard keys.

Increased capability and productivity

Trading floors: stock, commodity and energy traders always work under time pressure to trade and close the deal for the best price. OpenScape Xpert allows everyone working in trading markets to manage multiple phone calls simultaneously using Speech Monitoring and share information in close collaboration with internal colleagues via intercom.

 

Dispatching centers: dispatchers need to coordinate the response to any safety or security threat. OpenScape Xpert helps all involved persons work together via phone lines, radio control and video surveillance. In emergency situations, users can also activate specific alarm settings that direct all communications to the required contacts.

Business benefits the solution can provide include:

• Increased capability and interaction among users to help reach a common decision fast;

• Enhanced employee satisfaction and team productivity;

• Location-independent personnel resource planning;

• Increased redundancy to expand disaster recovery and business continuity;

• Limited damages caused by unforeseen failures;

• Adheres to legal requirements;

• Ensured compliance;

• Protected existing investments;

• Reduced total cost of ownership (TCO).

Product documentation

Datasheet

OpenStage Xpert 6010p V1 Datasheet

PDF [1.3 MB]

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OpenScape Voice

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Comprehensive voice and unified communications

 

OpenScape Voice is a carrier-grade, native SIP-based soft-switch, providing comprehensive voice features anywhere the IP network goes. It is the only voice application on the market today that is fully integrated with a complete unified communications solution. OpenScape Voice is based on OpenScape UC Sever and includes all the features provided by UC Server.

 

OpenScape Voice is scalable from 300 to 100,000 users on a single system, and a virtually unlimited number of users in a network. It can support up to 3,000 branches and 6,000 business groups, and includes multi-tenant capabilities, so is ideal for a large-scale enterprise networks and service providers. OpenScape Voice has carrier-grade reliability and resiliency and uses open standards throughout the design and common IT tools for management. It includes standard IT virtualization and management options.

Key benefits and functionality

OpenScape Voice serves as the foundation for business communications supporting multimedia UC and communications-enabled business process through a unique blend of:

• Rich features: delivers a comprehensive feature set for data center deployment for rich end-to-end communications;

• Open standards: native standards-based interoperability with existing ICT infrastructure;

• Scalability: supports from 300 to 100,000 users, with functionality ranging from just voice to full unified communications;

• Resiliency: unrivalled reliability, resiliency, and recovery for business continuity;

• Manageability: advanced administration capabilities to simplify system management and reduce cost of ownership;

• Extensibility: advanced application integration;

• Open service delivery: highly flexible deployment models;

• Proven cost savings: reduce voice communication TCO up to 25% and voice traffic cost by IP-LCR up to 50%.

Product documentation

Datasheet

OpenScape Voice V5 Datasheet

PDF [5.3 MB]

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OpenScape UC Server 2010

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Bring unified communications and collaboration functionality to your organization with our enterprise platform and application suites

 

OpenScape UC Server 2010 is a revolution in communication design. It removes the artificial legacy barriers between traditionally separate voice, video and unified communications systems to support a comprehensive suite of unified communications and collaboration applications. These include enterprise-grade voice with carrier-grade scalability and reliability, IP least-cost routing, video conferencing, role-based UC applications and comprehensive mobility and contact center solutions. OpenScape UC Server 2010 won the prestigious award Best of VoiceCon at VoiceCon 2010.

 

The recent launch of OpenScape UC Suite 2011 extends the application choice even further, with updated versions of OpenScape UC Application, OpenScape Video, OpenScape Mobility, along with brand new applications OpenScape Web Collaboration and OpenScape PhoneApps. All these solutions are fast, easy, affordable, and open, while still being enterprise-grade: comprehensive, secure, scalable, and reliable.

Complete UC platform

OpenScape UC Server is an open and flexible software-based unified communications platform deployed on commercially available hardware. We use a completely open architecture, which allows you to integrate your current systems, networks and infrastructure as part of the UC solution. Because OpenScape UC Server is an open software application, you are not tied to the inflexible structures and monolithic, purpose-built platforms of traditional voice systems.

Key features

With OpenScape UC Server 2010, we have strengthened the solution with a number of additional features including:

• Application virtualization: virtual appliances with pre-built application packages designed to simplify and speed installation and configuration;

• Flexible deployment architecture: wide range of architectural and deployment options for voice and UC networks. These include OpenScape Branch, optimized for small remote offices, as well as a new Hosted Edition;

• Acquisition & licensing: The design of the OpenScape UC Server software enables easy growth and expansion in line with the growth of your business when appropriate.Subscription-based licensing provides a 'pay-as-you-grow' approach that lets companies add functionality and users as needed.

Product documentation

Brochure

OpenScape UC Server

PDF [1.5 MB]

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OpenScape UC Application Personal Edition

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An easy, low-cost unified communications and collaboration client for the office-based worker

 

The OpenScape UC Application Personal edition is an entry-level unified communications and collaboration soft client designed for individuals who are mainly office-based, but sometimes work from home or are occasionally mobile. At all locations, it gives them easy access to incoming and outgoing voice communications and an efficient, quick way of communicating with contacts.

 

 

 

OpenScape UC Application Personal does not require a server, making it simple and cost-effective to deploy. Features include soft phone functionality and basic call management and screening capabilities, intuitive click-to-call to groupware and directory access, click-to-conference, call journal, ad-hoc audio conferencing up to 8 parties and 2-way video conferencing.

Product documentation

Datasheet

OpenScape UC Application Personal Edition Datasheet

PDF [982 kB]